Store Manager, Kate Spade IMM

FashionUnited; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Kate Spade New York at FashionUnited seeks a seasoned store leader to drive premium customer experience and profitable operations in Singapore. You will coach a high-performing team, implement clienteling and omni-channel strategies, and ensure brand-centric selling standards across all channels.

Leaders will forecast and analyze sales trends, manage CRM usage, and partner with visual, operations, HR, and merchandising teams to deliver consistent, elevated results.

Qualifications

• 5+ years of store leadership in retail or service; luxury/premium experience preferred.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead the store to maximize productivity and profitability through clienteling, omni-channel sales, and operational excellence.
• Model service behaviors and selling standards to ensure premium client experience.
• Recruit, onboard, train, and motivate a high-performing team reflecting brand values.
• Forecast, plan, and deliver against sales and productivity goals.
• Oversee store operations, scheduling, payroll, cash handling, and compliance.

Skills

Store leadership

Customer service

Coaching

Data-driven decision making

Stakeholder management

Communication

Tools

Microsoft Office

CRM systems

Job description

Lead the store to maximize productivity and profitability by building a high-performing team, elevating Kate Spade New York’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.

Key Responsibilities

• Model Kate Spade New York service behaviors and selling standards, coaching in real time to ensure a premium client experience.
• Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
• Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
• Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.

Leadership & Talent Development

• Recruit, onboard, train, and motivate a high-performing team that reflects Kate Spade New York’s brand values.
• Set clear goals and provide ongoing coaching and performance management, including regular check-ins and annual evaluations.
• Recognize and reward strong performance while addressing underperformance through targeted development plans.
• Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.

Business Ownership & Planning

• Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
• Analyze selling reports and business trends to identify opportunities and implement action plans.
• Collaborate with leadership and cross-functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.

Brand Equity & Visual Merchandising

• Communicate Kate Spade New York’s aesthetic, philosophy, and lifestyle to both team members and clients.
• Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling brand-right storytelling through displays and windows.

Operational Excellence & Compliance

• Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
• Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
• Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
• Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
• Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

Qualifications

• 5+ years of store leadership in retail or service; luxury/premium experience preferred. A combination of education and experience will be considered.
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast-paced environment.

Schedule: Abilitytoworkaflexiblescheduleto meet business needs—including nights, weekends, peakbusy season, and high-traffic retail days(including, but not limited to, public holidays).