Store Manager (iTea)

maxius trading pte. ltd.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

iTea Singapore is seeking an experienced Outlet Manager to oversee six outlets in an allocated area. You will conduct regular visits, manage staffing, plan manpower schedules, and ensure smooth day‑to‑day operations while maintaining service standards.

You will coach staff, monitor performance, implement cost controls, handle cash, report safety issues, and drive promotions using data to improve performance.

Qualifications

• Prior experience as a Shop/Outlet Manager in F&B is an advantage.
• Strong customer service skills with a friendly and engaging personality.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage 6 Outlets in an allocated area.
• Conduct regular outlet visits and ensure compliance with SOPs.
• Plan and approve manpower schedules according to sales needs.
• Lead, coach and discipline employees to maintain performance.
• Monitor cash handling and cost control across outlets.
• Drive sales promotions and respond to customer service issues promptly.
• Produce business reports and communicate findings to Area Manager.

Skills

Customer service

Leadership

Store operations

F&B experience

Tools

POS systems

Job description

iTea is a well-known local bubble tea chain in Singapore, iTea focuses on offering good-quality drinks at neighbourhood-friendly prices. More than 50 outlets in Singapore and we are expanding to more outlets in Singapore.

Responsibilities

• Manage 6 Outlets in an allocated area
• Conduct regular outlet visits
• Assist in any work station when required
• Utilize interpersonal and communication skills to lead, influence, and encourage employees
• Ensure proper planning of manpower schedule according to sales needs and labour target
• Ensure and maintain the productivity level of employees
• Maintain effective cost control in all areas in the outlets
• Ensure compliance of cash handling and management in the outlets
• Understand day-to-day operations well enough to perform duties in employees’ absence
• Inform Area Manager of any operational inconsistency
• Report employee accidents and potential safety hazards to Area Manager and ensure compliance of necessary documentations
• Ensure employees are educated on all products and services
• Enforce the compliance of standard operating procedures
• Plan and execute all sales promotions effectively and efficiently
• Respond proactively to prevent and resolve customer service situation
• Ensure that all employees understand the brand’s service culture
• Analyse business performance using data from Intelligence Business Engine (IBE) and recommend action plans for improvement when necessary
• Interview, recruit and hire qualified candidates
• Ensure new employees are trained properly; follow up on the training progress of all employees
• Coach, counsel and discipline employees
• Regular review of work performance with employees
• Produce daily, weekly and monthly business reports
• Ensure payroll information including
• reports, monthly timesheet and other personnel forms submitted are accurate and correct
• Provide information to supervisors, co-workers and subordinates by telephone, in written form, email, or in person, when necessary
• Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity
• Develop specific goals and plans to prioritize, organize and accomplish work
• To attend all meetings and training programs when required
• Compliance to any other related operational issues and projects as and when required

Requirements

• Prior experience as a Shop/Outlet Manager in F&B is an advantage
• Strong customer service skills with a friendly and engaging personality
• Ability to work in a fast-paced environment.