Multi-Outlet Store Manager | F&B Ops & Growth

maxius trading pte. ltd.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

iTea Singapore is seeking an experienced Outlet Manager to oversee six outlets in an allocated area. You will conduct regular visits, manage staffing, plan manpower schedules, and ensure smooth day‑to‑day operations while maintaining service standards.

You will coach staff, monitor performance, implement cost controls, handle cash, report safety issues, and drive promotions using data to improve performance.

Qualifications

• Prior experience as a Shop/Outlet Manager in F&B is an advantage.
• Strong customer service skills with a friendly and engaging personality.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage 6 Outlets in an allocated area.
• Conduct regular outlet visits and ensure compliance with SOPs.
• Plan and approve manpower schedules according to sales needs.
• Lead, coach and discipline employees to maintain performance.
• Monitor cash handling and cost control across outlets.
• Drive sales promotions and respond to customer service issues promptly.
• Produce business reports and communicate findings to Area Manager.

Skills

Customer service

Leadership

Store operations

F&B experience

Tools

POS systems

Job description

iTea Singapore is seeking an experienced Outlet Manager to oversee six outlets in an allocated area. You will conduct regular visits, manage staffing, plan manpower schedules, and ensure smooth day‑to‑day operations while maintaining service standards.

You will coach staff, monitor performance, implement cost controls, handle cash, report safety issues, and drive promotions using data to improve performance.