Store Manager: Lead, Grow & Earn Commission Bonuses

Love, Bonito; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

Full corporate insurance inclusive of 

Dental

Attractive monthly commissions for ASM

Performance bonus for SM

Fully stocked pantry

Staff discounts

No corporate-BS culture

Job summary

Love, Bonito in Singapore is seeking an energetic Assistant Store Manager to lead a 30-40 person retail team across our stores. You will drive sales, coach staff, and ensure a superb customer experience while upholding LB values.

You’ll collaborate with Commercial, Operations, Marketing and People & Culture to deliver results, manage shifts, schedule, inventory, and stock control, and help shape a vibrant, no-corporate-BS culture that empowers people to grow.

Qualifications

• 5 years of experience in the retail industry.
• 3 years of experience in managing a retail team(s) - both front and back of house
• Extremely customer-centric and genuinely enjoys serving and getting to know customers better
• Strong leadership and interpersonal skills, able to motivate and lead the retail team
• Numerate and tech-savvy
• Open to working various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!

Responsibilities

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate team to work towards a collective goal
• Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture
• Manage the day-to-day store operations to ensure a seamless and smooth customer experience
• Develop, improve and optimise retail processes to improve productivity and store operations
• Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
• Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Conduct Stock Taking exercises at several intervals in the year, or as and when required
• Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Recruit, coach, and build a robust team of Part Time and Full Time employees who strongly believe and live out the LB vision and mission
• Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
• Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
• Deal with all issues that arise from staff or customers (complaints, grievances etc)

Skills

Leadership

Customer-centric

Interpersonal skills

Numeracy

Tech-savvy

Shift planning

Job description

Love, Bonito in Singapore is seeking an energetic Assistant Store Manager to lead a 30-40 person retail team across our stores. You will drive sales, coach staff, and ensure a superb customer experience while upholding LB values.

You’ll collaborate with Commercial, Operations, Marketing and People & Culture to deliver results, manage shifts, schedule, inventory, and stock control, and help shape a vibrant, no-corporate-BS culture that empowers people to grow.