Store Manager

THE HEALING POINT PTE. LTD.; Singapore; On-site; SGD 42,000 - 67,000; Full time

Job summary

The Healing Point Pte. Ltd. is seeking an experienced Shop Manager to oversee daily operations of a massage wellness shop in Singapore.

You will lead staff, drive sales targets, and ensure outstanding customer service across all touchpoints. A focus on customer satisfaction and staff development is essential for success in this role. The ideal candidate will have proven leadership abilities, strong communication skills, and a track record of maintaining high service standards in a retail

Qualifications

• Experience in leading retail or service staff.
• Strong communication and problem-solving abilities.
• Proven track record in achieving sales targets.

Responsibilities

• Oversee daily operations of massage wellness shop.
• Lead and motivate shop staff to achieve sales targets and deliver exceptional customer service.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Train and mentor junior massage therapists.
• Professionally handle customer inquiries and complaints.
• Maintain professional conduct to uphold shop reputation and customer experience.

Skills

Leadership

Customer service

Staff training

Sales target achievement

Conflict resolution

Job description

Job Responsibilities:

• Oversee daily operations of massage wellness shop
• Lead and motivate shop staff to consistently achieve sales targets and deliver exceptional customer service
• Develop and implement strategies to enhance customer satisfaction and retention
• Train and mentor junior massage therapist
• Professionally handle customer inquiries and complaints
• Maintain professional and service-oriented conduct to uphold the shop’s reputation and customer experience