Massage Wellness Store Lead

THE HEALING POINT PTE. LTD.; Singapore; On-site; SGD 42,000 - 67,000; Full time

Job summary

The Healing Point Pte. Ltd. is seeking an experienced Shop Manager to oversee daily operations of a massage wellness shop in Singapore.

You will lead staff, drive sales targets, and ensure outstanding customer service across all touchpoints. A focus on customer satisfaction and staff development is essential for success in this role. The ideal candidate will have proven leadership abilities, strong communication skills, and a track record of maintaining high service standards in a retail

Qualifications

• Experience in leading retail or service staff.
• Strong communication and problem-solving abilities.
• Proven track record in achieving sales targets.

Responsibilities

• Oversee daily operations of massage wellness shop.
• Lead and motivate shop staff to achieve sales targets and deliver exceptional customer service.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Train and mentor junior massage therapists.
• Professionally handle customer inquiries and complaints.
• Maintain professional conduct to uphold shop reputation and customer experience.

Skills

Leadership

Customer service

Staff training

Sales target achievement

Conflict resolution

Job description

The Healing Point Pte. Ltd. is seeking an experienced Shop Manager to oversee daily operations of a massage wellness shop in Singapore.

You will lead staff, drive sales targets, and ensure outstanding customer service across all touchpoints. A focus on customer satisfaction and staff development is essential for success in this role. The ideal candidate will have proven leadership abilities, strong communication skills, and a track record of maintaining high service standards in a retail