STEP Education Ops Lead: Data-Driven, Flexible Hours

singapore indian development association (sinda); Singapore; On-site; SGD 52,000 - 78,000; Full time

Benefits offered by this job

Flexible working hours

AWS/Bonuses

Health insurance

Wellness programmes

Job summary

Singapore Indian Development Association (SINDA) is seeking a Contract Programme Operations Manager to support STEP programmes across 27 centres. You will coordinate enrolment, curriculum delivery, tutor deployment, attendance and assessments, using data-driven insights to improve execution and outcomes.

Role requires strong operations and stakeholder management, with a data-driven mindset and experience in education or non-profit settings.

Qualifications

• Degree in any discipline with 3–5 years of relevant experience in programme coordination, operations, or education-related roles
• Experience in a non-profit or education setting is an advantage
• Good understanding of the Singapore education landscape
• Proficiency in Microsoft Office; familiarity with data visualization tools (Excel dashboards, Power BI, Tableau) is an added advantage
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Able to work independently and collaboratively
• Willingness to work weekday evenings for bi-monthly centre audits; occasional weekends/outdoor settings
• Able to participate in SINDA-wide events
• Approved additional hours compensated with time off/in lieu per internal policy

Responsibilities

• Manage day-to-day operations of STEP programmes across 27 centres
• Coordinate student enrolment, curriculum delivery, tutor deployment, attendance and assessments
• Organise centre activities and stakeholder engagement sessions, including parent briefings
• Monitor programme performance, track KPIs and address operational issues
• Build and maintain partnerships with schools, government agencies and other key stakeholders
• Work closely with Centre staff to ensure smooth programme delivery
• Lead, motivate and support the team in delivering high-quality programmes
• Coach and develop staff through regular feedback and performance reviews

Skills

Programme coordination

Operations management

Data analysis

Education sector knowledge

Microsoft Office

Education

Bachelor's degree

Tools

Excel dashboards

Power BI

Tableau

Job description

Singapore Indian Development Association (SINDA) is seeking a Contract Programme Operations Manager to support STEP programmes across 27 centres. You will coordinate enrolment, curriculum delivery, tutor deployment, attendance and assessments, using data-driven insights to improve execution and outcomes.

Role requires strong operations and stakeholder management, with a data-driven mindset and experience in education or non-profit settings.