Specialist, Retail Training

Pandora; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Pandora, the world’s largest jewellery brand, is seeking a hands-on Retail Training Specialist for Singapore to drive learning and capability development across our Singapore store network. You will lead onboarding, product knowledge, and customer experience training, while activating Global and Asia learning initiatives locally.

You will work closely with Sales Management, Store Managers and retail teams to ensure learning is applied in-store and aligned with business priorities.

Qualifications

• At least 5 years of relevant experience in retail training, learning and development, field coaching, retail operations or multi-store retail leadership.

Responsibilities

• Deliver Training: Plan and deliver engaging learning across onboarding, collections and product knowledge; lead local activation of Global/Asia programmes.
• Drive Local Initiatives: Develop Singapore-specific learning initiatives aligned with Asia Training direction.
• Coach in the Field: Maintain field presence; provide coaching and feedback; ensure learning transfer to sales floor.
• Enable Store Managers: Help managers develop coaching capability; observe behaviours and provide feedback.
• Partner with Retail: Align with Sales Management, Store Managers, Retail Ops and Asia Training for priorities and insights.
• Turn Insights into Action: Use observations and feedback to identify capability opportunities and inform learning actions.
• Evaluate Learning Impact: Assess application and behavioural change; identify improvements.

Skills

Retail Training

Coaching

Stakeholder Management

Excel

PowerPoint

Customer Experience

Job description

Select how often (in days) to receive an alert:

Ready to make an impact in the world’s largest jewellery brand?

Step into a Retail Training Specialist role and play a key part in strengthening retail capability and elevating the customer experience across our Singapore store network.

About the Role

As Retail Training Specialist – Singapore, you will be responsible for driving learning and capability development across our Singapore retail teams.

This is a hands‑on retail training role with a strong field focus, combining training delivery, in‑store coaching and development of local learning initiatives. Working closely with Sales Management, Store Managers and retail teams, you will translate retail and capability needs into relevant learning actions and help ensure learning is effectively applied and sustained on the sales floor.

You will lead the local activation of Global and Asia learning programmes while identifying and responding to evolving Singapore‑specific capability needs. Through regular field presence, coaching and close partnership with retail leaders, you will help embed learning in stores, support ongoing team development and contribute to continuous improvement in customer experience and retail performance.

The role reports to the Sales Training Manager, Asia Cluster.

You will foster an inclusive, engaging, and high‑performing culture, embedding Pandora’s core values—Dream, Dare, Care, and Deliver—in everything we do.

What You Will Do

As the Retail Training Specialist – Singapore, your key responsibilities will include:

• Deliver Training: Plan and deliver engaging and commercially relevant learning across onboarding, collections and product knowledge, services and customer experience. Lead the local activation of Global and Asia learning programmes, ensuring effective implementation and practical application in Singapore


• Drive Local Initiatives: Identify local capability needs and develop and drive Singapore‑specific learning initiatives through implementation and evaluation, in alignment with business priorities and Asia Training direction


• Coach in the Field: Maintain a strong and regular field presence to observe customer interactions and selling behaviours, provide practical coaching and feedback, and strengthen the consistent application of learning on the sales floor


• Enable Store Managers: Partner with Store Managers to further develop their coaching capability, supporting them to effectively observe behaviours, provide feedback, coach and continuously develop their teams


• Partner with Retail: Build strong partnerships with Sales Management, Store Managers, Retail Operations and the wider Asia Training team to align priorities, support effective execution and share timely market and capability insights


• Turn Insights into Action: Use field observations, customer experience and mystery shopping insights, stakeholder feedback and relevant business indicators to identify capability opportunities and inform targeted learning and coaching actions


• Evaluate Learning Impact: Follow through on learning interventions to assess application and behavioural change, identify opportunities for improvement and continuously strengthen learning effectiveness


• Elevate Best Practices: Identify and amplify effective retail practices across Singapore and contribute relevant market insights and learnings to broader Asia Cluster learning and capability development

What We’re Looking For

We are seeking an experienced, hands‑on retail learning professional who combines strong facilitation and coaching capability with commercial awareness, field credibility and the ability to take ownership of local capability development.

Your Profile

• At least 5 years of relevant experience in retail training, learning and development, field coaching, retail operations or multi‑store retail leadership


• Experience within luxury, premium retail, jewellery, fashion, beauty or another high‑touch customer‑focused retail environment is strongly preferred


• Strong understanding of retail operations, customer experience and selling behaviours, with the ability to translate business and capability needs into practical learning and coaching actions


• Demonstrated experience developing learning initiatives and facilitating engaging, practical learning experiences


• Strong coaching capability, including experience coaching Store Managers or retail leaders and strengthening their ability to develop their teams


• Commercially aware and comfortable using field observations, customer experience insights and relevant performance indicators to inform capability priorities


• Strong stakeholder management and influencing skills, with the confidence to build effective partnerships across different levels of the retail organisation


• Proactive, adaptable and comfortable working independently, with strong ownership and follow-through


• Proficient in Microsoft Office, particularly Excel and PowerPoint

Why join Pandora in Asia?

At Pandora, we’re committed to creating a workplace where people feel supported, trusted, and inspired to grow. Since 2021, we’ve expanded our global workforce by 40% while reducing attrition by 25% —progress made possible by inclusive leadership, strong internal mobility, and a culture that values care, courage, and connection.

We offer a thoughtfully curated suite of benefits to support your wellbeing, growth, and lead the life you love. These include performance‑based rewards and access to global leadership development programs. Our culture embraces creativity and individuality, and supports internal mobility.

As part of a company committed to sustainability, diversity, and craftsmanship, you’ll have the platform to lead with purpose and shape the future of a globally recognized brand.

This role offers an opportunity in Singapore, a world‑class city known for its innovation, sustainability efforts, and multicultural society — making it the ideal location for Pandora’s regional team.

About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.