Sales Training Operations Intern (6-months)

Pandora; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Pandora is seeking a Sales Training Operations Intern to support regional activities across Sales Training and Sales Operations in Asia. The role offers exposure to the luxury retail environment, customer experience, and how learning comes to life in stores.

You will assist with Japanese-English interpretation, translation of training materials, and coordination for the Japan market while gaining experience in data analysis and cross‑market processes within the Asia Cluster.

Qualifications

• Proficient in Japanese and English (speaking, reading, writing).
• Undergraduate student available for internship period.
• Strong communication and interpersonal skills across markets and cultures.

Responsibilities

• Provide Japanese-English interpretation during meetings, sessions, and training activities.
• Translate Japanese and English training materials and review for accuracy.
• Support Asia Sales Training projects, organize training materials and resources.
• Conduct desk research and consolidate training feedback for projects.
• Assist in mystery shopping and retail learning activities to understand store experiences.
• Contribute to Singapore Sales Operations data analysis and standards documentation.

Skills

Japanese proficiency

English proficiency

Excel

PowerPoint

Tools

Excel

PowerPoint

Job description

Role Purpose

The Sales Training Operations Intern will gain hands‑on exposure to a regional commercial environment, supporting projects and activities across Sales Training and Sales Operations within the Asia Cluster.

With Sales Training as a key area of exposure, the intern will support regional training activities and collaboration with the Japan market, while developing practical understanding of luxury retail, customer experience and how learning is brought to life in stores.

The intern will also contribute to Sales Operations projects, gaining broader exposure to data analysis, operational processes and cross‑market ways of working.

You will foster an inclusive, engaging, and high‑performing culture, embedding Pandora’s core values: Dream, Dare, Care, and Deliver in everything we do.

Key Responsibilities

Japan Language Support

• Provide Japanese-English interpretation during meetings, working sessions and training activities involving the Japan market
• Translate Japanese and English training materials and related communications, supporting language checks for accuracy and clarity
• Provide language and coordination support for Japan‑related Sales Training activities

Sales Training Support

• Support Asia Sales Training projects and learning activities, including the preparation and organisation of training materials and resources
• Conduct desk research and consolidate training feedback and relevant information to support Sales Training projects
• Provide practical support for training sessions, workshops and other learning activities

Retail Experience

• Conduct mystery shopping visits using an established observation framework and document factual observations of the customer experience and selling behaviours for review by the Sales Training team
• Participate in store visits, training sessions and retail learning activities to build practical understanding of the store environment, customer journey and application of Sales Training in stores

Sales Operations Support

• Support the Singapore centralised ordering project by consolidating and analysing store traffic and transaction data to help assess appropriate POSM quantities across different store types
• Gather and consolidate information on existing policies, processes and standards across relevant markets, including Japan, to support the development and documentation of common standards for the Cluster
• Where applicable, support time‑and‑motion studies through the collection and organisation of relevant information and observations

Candidate Requirements

• Currently pursuing an undergraduate degree and available to undertake the required internship period
• Strong proficiency in Japanese and English across speaking, reading and writing, with the ability to support Japanese-English business discussions, interpretation and Japanese-language training materials
• JLPT N1 or equivalent Japanese proficiency is preferred
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues across different markets and cultural backgrounds
• Organised and detail‑oriented, with the ability to manage assigned tasks and balance multiple priorities
• Comfortable working with data and information, with good analytical skills and the ability to organise and interpret information clearly
• Curious and eager to learn, with an interest in retail, customer experience, learning and development, sales operations or the broader commercial environment
• Comfortable working independently on clearly defined assignments as well as collaboratively within a regional team
• Proficient in Microsoft Office, particularly Excel and PowerPoint

Why join Pandora in Asia?

At Pandora, we’re committed to creating a workplace where people feel supported, trusted, and inspired to grow. Since 2021, we’ve expanded our global workforce by 40% while reducing attrition by 25% progress made possible by inclusive leadership, strong internal mobility, and a culture that values care, courage, and connection.

We offer a thoughtfully curated suite of benefits to support your wellbeing, growth, and lead the life you love. These include performance‑based rewards and access to global leadership development programs. Our culture embraces creativity and individuality, and supports internal mobility.

As part of a company committed to sustainability, diversity, and craftsmanship, you’ll have the platform to lead with purpose and shape the future of a globally recognised brand.

The icing on the cake

This role offers an opportunity in Singapore, a world‑class city known for its innovation, sustainability efforts, and multicultural society making it the ideal location for Pandora’s regional team.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.