Singapore Retail Training Lead — Field Coaching & Learning

Pandora; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Pandora, the world’s largest jewellery brand, is seeking a hands-on Retail Training Specialist for Singapore to drive learning and capability development across our Singapore store network. You will lead onboarding, product knowledge, and customer experience training, while activating Global and Asia learning initiatives locally.

You will work closely with Sales Management, Store Managers and retail teams to ensure learning is applied in-store and aligned with business priorities.

Qualifications

• At least 5 years of relevant experience in retail training, learning and development, field coaching, retail operations or multi-store retail leadership.

Responsibilities

• Deliver Training: Plan and deliver engaging learning across onboarding, collections and product knowledge; lead local activation of Global/Asia programmes.
• Drive Local Initiatives: Develop Singapore-specific learning initiatives aligned with Asia Training direction.
• Coach in the Field: Maintain field presence; provide coaching and feedback; ensure learning transfer to sales floor.
• Enable Store Managers: Help managers develop coaching capability; observe behaviours and provide feedback.
• Partner with Retail: Align with Sales Management, Store Managers, Retail Ops and Asia Training for priorities and insights.
• Turn Insights into Action: Use observations and feedback to identify capability opportunities and inform learning actions.
• Evaluate Learning Impact: Assess application and behavioural change; identify improvements.

Skills

Retail Training

Coaching

Stakeholder Management

Excel

PowerPoint

Customer Experience

Job description

Pandora, the world’s largest jewellery brand, is seeking a hands-on Retail Training Specialist for Singapore to drive learning and capability development across our Singapore store network. You will lead onboarding, product knowledge, and customer experience training, while activating Global and Asia learning initiatives locally.

You will work closely with Sales Management, Store Managers and retail teams to ensure learning is applied in-store and aligned with business priorities.