Retail Operations Specialist

Pandora; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Pandora is building a new Asia cluster in Singapore and seeks a Specialist, Asia Retail Systems & Projects to lead the rollout of retail systems and store operations initiatives across Singapore, Japan, Hong Kong, Macau and Taiwan.

You will coordinate with Retail Operations, Technology, Training, and Country teams to translate business needs into practical store-ready solutions, ensuring timely, high-quality delivery and effective change adoption.

Qualifications

• Bachelor’s degree in Business, Information Systems, Project Management, or a related field.
• 4–7 years’ experience in project coordination, business project management, or retail systems roles.
• Experience supporting retail operations or store systems projects is strongly preferred.
• Familiarity with standard project management methodologies, tools, and delivery frameworks.
• Exposure to omni-channel retail environments is an advantage.

Responsibilities

• Support development, implementation, and rollout of retail systems and retail projects across Asia markets.
• Represent Retail Operations in cross-functional forums, ensuring projects support the operating model.
• Act as a subject-matter representative for stores, embedding store needs into system design.
• Drive project execution by aligning activities to plans, milestones, and timelines.
• Support change management to ensure smooth adoption of new systems at store level.
• Partner with Technology teams to clarify and finalize business requirements.
• Coordinate between Retail Operations, Country teams, and Global stakeholders during delivery.
• Support test cycles including UAT, pre-UAT, pilots, and test sprints with business readiness in mind.
• Ensure operational handover materials and post-deployment support are in place.

Skills

Project coordination

Stakeholder management

Requirements gathering

Analytical thinking

Communication skills

Attention to detail

Education

Bachelor’s degree in Business, Information Systems, Project Management, or related field

Tools

MS Office

Job description

As part of the creation of a new Asia cluster based in Singapore, we are looking for a Specialist, Asia Retail Systems & Projects to join this newly established team. Reporting to the Sales Operations Manager, the role is responsible for supporting the development, delivery, and rollout of retail systems and store operations projects across Singapore, Japan, Hong Kong, Macau, and Taiwan, enabling effective execution of the omni‑channel retail strategy.

About The Role

The role leads and supports the implementation of retail systems and operational initiatives, working closely with cross‑functional stakeholders to translate business requirements into practical store‑ready solutions. This includes managing end‑to‑end project activities, ensuring clarity of requirements, alignment to timelines, and high‑quality delivery.

The Specialist acts as a key partner to Retail Operations, Technology, Training, and Country teams, representing the voice of stores and ensuring changes are effectively communicated, adopted, and embedded into day‑to‑day retail operations.

You will foster an inclusive, engaging, and high‑performing culture, embedding Pandora’s core values—Dream, Dare, Care, and Deliver—in everything we do.

Key Responsibilities

• Support the development, implementation, and rollout of retail systems and retail projects across Asia markets
• Represent Retail Operations as a key contributor in cross‑functional forums, ensuring projects support the overall retail operating model and strategy
• Act as a subject‑matter representative for stores, ensuring store team and customer experience considerations are embedded into system and process design
• Drive successful project execution by aligning activities to agreed project plans, milestones, and timelines
• Support change management initiatives to ensure smooth adoption of new systems, tools, and processes at store level

Retail Systems & Project Delivery

• Support retail system initiatives including POS, click & collect, omni‑channel capabilities, and other store support tools
• Partner closely with Technology (D&T / IT) teams to clarify and finalize business requirements documentation
• Act as a central point of coordination between Retail Operations, Technology, Country teams, and Global stakeholders during project delivery
• Support test cycles including UAT, pre‑UAT, pilots, and test sprints, ensuring business readiness and sign‑off
• Ensure operational handover materials and support documentation are in place post‑deployment

Stakeholder Management & Communication

• Develop and support structured project communications to business stakeholders across markets
• Work closely with country teams to plan and execute market rollouts in line with readiness and deployment plans
• Partner with Retail Training teams to plan, organise, and support system training and enablement activities
• Ensure all initiatives and pilots are aligned to improving store productivity, client experience, and operational effectiveness

Change, Adoption & Store Readiness

• Support business organisational change initiatives linked to new systems and operational capabilities
• Ensure projects are properly followed up, communicated, and delivered according to plan
• Where required, support market visits to stores to assess project traction, adoption, and operational impact
• Identify risks, issues, and dependencies early and elevate where necessary to ensure delivery success

Experience & Qualifications

• Bachelor’s degree in Business, Information Systems, Project Management, or a related field
• 4–7 years’ experience in project coordination, business project management, or retail systems roles
• Experience supporting retail operations or store systems projects is strongly preferred
• Familiarity with standard project management methodologies, tools, and delivery frameworks
• Exposure to omni‑channel retail environments is an advantage

Skills & Capabilities

• Strong project coordination and organisational skills, with the ability to manage multiple workstreams
• Solid understanding of retail store operations and system‑enabled processes
• Strong stakeholder management and communication skills across cross‑functional teams
• Ability to translate business needs into clear, structured requirements
• Strong analytical and problem‑solving skills with high attention to detail
• Proficient in MS Office tools (Excel, PowerPoint, Word)

Personal Attributes

• Hands‑on, delivery‑focused, and comfortable “rolling up sleeves” when required
• Proactive, adaptable, and able to work effectively in fast‑paced environments where priorities may shift
• Strong sense of ownership and accountability for outcomes
• Collaborative team player with a regional and customer‑centric mindset
• Curious, improvement‑oriented, and motivated by enabling store success and customer experience

Why join Pandora in Asia?

At Pandora, we’re committed to creating a workplace where people feel supported, trusted, and inspired to grow. Since 2021, we’ve expanded our global workforce by 40% while reducing attrition by 25% —progress made possible by inclusive leadership, strong internal mobility, and a culture that values care, courage, and connection.

We offer a thoughtfully curated suite of benefits to support your wellbeing, growth, and lead the life you love. These include performance‑based rewards and access to global leadership development programs. Our culture embraces creativity and individuality, and supports internal mobility.

As part of a company committed to sustainability, diversity, and craftsmanship, you’ll have the platform to lead with purpose and shape the future of a globally recognised brand.

The icing on the cake

This role offers an opportunity in Singapore, a world‑class city known for its innovation, sustainability efforts, and multicultural society — making it the ideal location for Pandora’s regional team.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high‑quality materials. Each piece is created to inspire self‑expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.

Learn more about Pandora at www.pandoragroup.com