Specialist, Customer Service

FUTURE ELECTRONICS INC. (DISTRIBUTION) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading electronics company is seeking a Customer Service Specialist in Singapore to ensure efficient sales support and service activities. The role involves managing customer backlogs, supporting sales team requirements, and providing operational guidance. Candidates should have a diploma and proficiency in Microsoft Excel, with prior experience in customer service being advantageous.

Qualifications

• Diploma qualification or equivalent is required.
• Prior internship or project experience in a related field is highly advantageous.
• Proficiency in Microsoft Office Applications – (Excel).
• Prior knowledge of air and ocean transportation modes is highly advantageous.

Responsibilities

• Support pre and post shipment requirements of the sales branches.
• Manage backlog integrity and ensure timely delivery of customer orders.
• Provide operational guidance to team members.

Skills

Customer service operation

Microsoft Office Applications (Excel)

Backlog management

Education

Diploma qualification or equivalent

Job description

About the Role

The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.

Key Responsibilities

• Effective day-to-day customer service operation to support the pre and post shipment requirements of the sales branches.
• Customer backlog management with aim of maintaining backlog integrity through systematically reviewing and addressing all backlog issues to ensure customer orders are delivered on time.
• Assist the customer service management to provide daily customer service operational guidance to team members.

JOB CONTENT

• Weekly management of the Customer backorder report with a turnaround time of 48 – 72 hours for a complete review.
• Work and assist the Sales team in managing their customer pre & post shipment.
• Support and drive the requirements generate by Customer account report related to fulfillment of bonded parts in their BIM program.
• Escalate all their issues or challenges in fulfilling their assigned task to their CSS management in the most appropriate timeline to seek guidance on resolution.
• Manage customer’s portal update and customized report if required.
• Responsible for analyzing weekly customer production requirement.
• Responsible for updating customer production change requirement within Future System to optimize inventory planning as well as advising customer on any potential supply changes that may affect their production schedule.
• Elevate any potential delivery shortfall to respective sales personnel for awareness and communication.

REQUIREMENTS

• At least a Diploma qualification or equivalent is required for this position.
• Prior internship or project experience in a related field is highly advantageous but not a must.
• Proficiency in Microsoft Office Applications – (Excel)
• Prior knowledge and understanding of transportation modes (air and ocean) is highly advantageous.