Lux Spa Concierge & Guest Experience

PAN PACIFIC HOTELS GROUP LIMITED; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

PAN PACIFIC HOTELS GROUP LIMITED in Singapore is seeking a friendly front desk associate to greet guests, assist with spa reservations and class bookings, and ensure every guest's needs are met from first contact.

You will handle inquiries, conduct outlet tours for walk-ins, follow up on leads, and manage cashiering duties, contributing to a professional and welcoming image at the spa and fitness centre.

Qualifications

• Greet clients in a friendly and cheerful manner.
• Assist with reservations for spa treatments and classes.
• Handle customer requests and complaints.
• Maintain opening/closing procedures and reception duties.

Responsibilities

• Assist members with spa reservations and class bookings.
• Greet walk-ins professionally and assist in sales closes.
• Handle queries and complaints from guests.
• Conduct outlet tours for walk-ins and new clients.
• Maintain records and suggest treatment packages.
• Manage opening/closing procedures and reception cash duties.

Skills

Customer service

Appointment scheduling

Sales closing

Communication skills

Reception duties

Job description

PAN PACIFIC HOTELS GROUP LIMITED in Singapore is seeking a friendly front desk associate to greet guests, assist with spa reservations and class bookings, and ensure every guest's needs are met from first contact.

You will handle inquiries, conduct outlet tours for walk-ins, follow up on leads, and manage cashiering duties, contributing to a professional and welcoming image at the spa and fitness centre.