Spa Concierge & Guest Experience Specialist

Far East Hospitality Management (S) Pte Ltd; Singapore; Presencial; SGD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Far East Hospitality Management (S) Pte Ltd is seeking a Spa Receptionist for Oasia Resort Sentosa to welcome guests, handle bookings, and promote spa services. You will monitor appointments, assist therapists, and maintain a pristine reception area to ensure a superb guest experience.

Applicants should hold a spa services certification, have at least 1 year of relevant experience, and demonstrate excellent communication and interpersonal skills.

Formación

• Requires certification in Spa Services.
• At least 1 year of relevant spa reception experience.
• Excellent communication and interpersonal skills.
• Willing to work shifts including weekends and public holidays.

Responsabilidades

• Maximising the revenue in the spa through effective scheduling, yield management and sale.
• Maintain sound treatment and retail knowledge with the ability to accurately describe benefits and prices
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendation made by the therapists
• Acts as an Ambassador for the spa to ensure outstanding guest relations by the brand protocols and genuine care and attention to detail
• Conduct spa tours for all guests, including VIPs and prospective members. Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues
• Respond to all guest inquiries promptly and efficiently. Maintain cleanliness, presentation and organisation of the reception area
• Ensure that adequate supplies of all public information material are available and in immaculate condition

Conocimientos

Spa certification

Communication skills

Interpersonal skills

Shift work

Descripción del empleo

Far East Hospitality Management (S) Pte Ltd is seeking a Spa Receptionist for Oasia Resort Sentosa to welcome guests, handle bookings, and promote spa services. You will monitor appointments, assist therapists, and maintain a pristine reception area to ensure a superb guest experience.

Applicants should hold a spa services certification, have at least 1 year of relevant experience, and demonstrate excellent communication and interpersonal skills.