ServiceNow Solution Architect (CSDM) Contract

ICON OUTSOURCING; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

ICON OUTSOURCING in Singapore is seeking an accomplished ServiceNow Solution Architect to own end-to-end architecture across discovery, design, build, testing, deployment and hypercare for select engagements.

You will define CSDM-aligned service models, assess CMDB maturity, shape platform roadmaps, guide governance and licensing decisions, and mentor architects and developers while partnering with sales and delivery teams.

Qualifications

• 6+ years of ServiceNow experience, including architecture roles.
• Demonstrable CSDM and CMDB architecture experience in complex environments.
• Minimum three end-to-end ServiceNow implementations with architecture responsibility.
• Strong hands-on platform skills: JavaScript, business rules, script includes, client scripts, Flow Designer and Glide APIs.
• Experience designing REST/SOAP integrations, Integration Hub and MID Server solutions.
• Experience shaping platform roadmaps and AI/automation use cases with governance.

Responsibilities

• Own end-to-end solution architecture across discovery, design, build, testing, deployment and hypercare.
• Define CSDM-aligned service and application models, ownership, lifecycle states and relationships.
• Assess CMDB and CSDM maturity; establish roadmaps for data quality, governance and adoption.
• Translate business outcomes into platform capabilities; minimize unnecessary customization.
• Provide guidance on ServiceNow subscriptions, entitlements and licensing implications.
• Lead executive workshops and communicate trade-offs to stakeholders.
• Mentor architects and developers; support pre-sales and strengthen reusable assets.

Skills

ServiceNow Architect

CSDM

CMDB

JavaScript

REST/SOAP Integrations

Flow Designer

Integration Hub

MID Server

Stakeholder Communication

Platform Roadmaps

Tools

Flow Designer

MID Server

Job description

Responsibilities

• Own end-to-end solution architecture across discovery, design, build, testing, deployment and hypercare, acting as the senior design authority for assigned engagements.
• Define CSDM-aligned service and application models, including business applications, application services, technical services, service offerings, ownership, lifecycle states and relationships.
• Assess CMDB and CSDM maturity; establish practical roadmaps for data quality, governance, service modelling, reconciliation, certification and adoption.
• Translate business outcomes and product roadmaps into coherent platform capabilities, avoiding unnecessary customisation and duplication across modules.
• Provide informed guidance on ServiceNow platform subscriptions, product packaging, entitlements, fulfiler and requester personas, consumption considerations and the architectural implications of licensing choices.
• Partner with sales, solution consulting, commercial and delivery teams to validate that proposed capabilities, scope and assumptions align with the intended subscription footprint.
• Design responsible AI-enabled solutions using relevant ServiceNow platform capabilities, including generative AI, conversational experiences, intelligent search, summarisation, automation and agentic workflows where appropriate.
• Evaluate AI use cases for business value, data readiness, security, privacy, human oversight, explainability, operational controls and measurable adoption.
• Define platform governance, architecture principles, integration patterns, development standards and technical guardrails for enterprise-scale implementations.
• Lead executive workshops and design sessions; communicate trade-offs clearly to business, C-suite, security, enterprise architecture and delivery stakeholders.
• Produce high-quality solution designs, architecture decisions, data models, integration designs, estimation inputs, roadmaps and governance artefacts.
• Mentor architects and developers, support pre-sales, and strengthen reusable assets and capability across the ServiceNow practice.

Technical Skills

• 6+ years of ServiceNow experience, including 3+ years in a solution architect, platform architect or senior technical lead role.
• Demonstrable CSDM and CMDB architecture experience in complex enterprise environments, including service modelling and governance.
• Minimum three end-to-end ServiceNow implementations with direct architecture responsibility.
• Strong hands-on platform skills across JavaScript, business rules, script includes, client scripts, Flow Designer and Glide APIs.
• Experience designing REST/SOAP integrations, Integration Hub and MID Server solutions, including security, resilience and support considerations.
• Experience shaping platform roadmaps, subscription-aligned solution options, AI or automation use cases, and architecture governance.
• Excellent stakeholder communication, with the ability to engage confidently from engineering teams to C-suite leaders.
• Ability to balance product best practice, enterprise architecture, delivery pragmatism, commercial constraints and long-term platform health.