Software Engineer (Java)

Zohorecruit; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Technopals Pte.Ltd. seeks an IT support specialist in Singapore to monitor batch jobs, deploy fixes, and provide frontline user assistance. You will collaborate with business partners and technology teams to resolve issues within SLA and document all actions taken.

The ideal candidate has 2–3 years in IT customer support, a IT-related degree, Unix experience, and knowledge of IBM WebSphere MQ and Oracle SQL, with flexibility to work odd hours.

Qualifications

• 2–3 years of customer support experience in an IT environment.
• IT-related degree from Polytechnic or University.
• Hands-on Unix knowledge.
• Knowledge of IBM WebSphere MQ is a plus.
• Good Oracle SQL knowledge.

Responsibilities

• Daily monitoring and support of batch jobs.
• Perform hotfixes and deployments as needed.
• Provide first level support to business users and ensure timely responses.
• Collaborate with partners and technology teams to resolve issues within SLA.
• Document actions and track issue lifecycle; analyse resolutions to prevent recurrence.
• Assist development team in validating fixes and changes.
• Report production activities to Project Manager.
• Be available for odd hours including midnights, weekends, and holidays.

Skills

Customer support

Unix

IBM WebSphere MQ

Oracle SQL

Education

Polytechnic or University IT degree

Tools

IBM WebSphere MQ

Oracle SQL

Job description

Venture Drive, Singapore | Posted on 29/08/2025

• Industry Information Technology and Services
• Work Experience 2 years
• City Venture Drive
• Postal Code 608526

Job Description

• Daily monitoring and support of batch jobs.
• Perform hotfixes as and when required.
• Perform monthly deployments and quarterly DB password change.
• Perform assessment and scheduling of batch jobs due to system maintenance activities.
• Provide first level support to business users in a timely, effective, and efficient manner.
• Collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
• Analyse, document and track all actions taken throughout the lifecycle of the issue.
• Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Report to the Project Manager pertaining all production support activities.
• Participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.

Requirements

• 2-3 years of experience in customer support within an IT environment
• Polytechnic or University graduate with IT background
• Knowledge and hands-on experience on Unix
• Knowledge on messaging systems such as IBM Websphere MQ (good to have)
• Good Oracle SQL knowledge
• Availability to work odd hours when required

Technopals Pte.Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.