Ops Support Executive, EUC

Zohorecruit; Singapore; On-site; SGD 39,000 - 73,000; Full time

Job summary

Technopals Pte.Ltd. is seeking an IT infrastructure professional to manage and support client platforms, including testing, installation, operations, and facility management in alignment with business needs and service levels.

The role involves troubleshooting, incident response, and involvement in platform upgrades, while delivering regular configuration documentation and status reports to relevant stakeholders.

Qualifications

• Responsibilities and tasks across client platforms including construction, testing, installation, operations and facility management.
• Troubleshooting client platform issues and providing timely incident resolutions.
• Monitoring service levels, documenting configurations and generating reports.

Responsibilities

• Respond to incidents and provide temporary or permanent resolutions with timely status updates.
• Engage in client platform implementation or upgrade projects and gather infrastructure requirements.
• Provide technical guidance to customers or project teams and manage changes through change requests.

Job description

Venture Drive, Singapore | Posted on 04/12/2025

• Industry Information Technology and Services
• Work Experience 1-3 years
• Nationality Singaporean and SPR
• City Venture Drive
• Postal Code 608526

Job Description

• Responsible for the construction, testing, installation,
  
• operations & facility management of client platforms to meet agreed business needs & service levels.
  
• Perform troubleshooting for client platform related problems.
  
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  
• Perform service request related to client platforms.
  
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  
• Involve in client platform implementation/upgrade project.
  
• Perform on research/evaluation of client platform tools.
  
• Provide systems related technical advice to customers or project team.
  
• Manage systems changes through change request process & provide status reports to the relevant parties.
  
• Perform client platform related presales tasks.
  
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
  
• Ensure service level meet requirement. Propose and implement action plan when required.
  
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.
  

Technopals Pte.Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.