Snr Engineer-Field Service, PS SEA

Rehlko; Singapore; On-site; SGD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Work-life flexibility

Development and career opportunities

Health, vision, and dental insurance

401(k) with matching

Job summary

Rehlko in Singapore is seeking a Field Service Engineer to provide technical support and lead on-site acceptance testing and commissioning of power generation products. The ideal candidate has a degree in Mechanical Engineering and at least 10 years of relevant experience, with strong customer service skills and technical knowledge in genset service. This position also involves training junior engineers and ensuring compliance with safety protocols. Join Rehlko for a role that shapes energy resilience and provides growth opportunities.

Qualifications

• At least 10 years of relevant experience in service engineering.
• Strong verbal and written communication skills.
• Ability to perform preventive maintenance and testing.

Responsibilities

• Lead on-site acceptance testing and commissioning.
• Provide training to junior service engineers.
• Investigate customer complaints and product failures.

Skills

Mechanical Engineering

Customer Service Orientation

Presentation Skills

Technical Knowledge in Genset Service

Education

Diploma/degree in Mechanical Engineering

Job description

Why Work at Rehlko

Our work is guided by our purpose: creating an energy‑resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever‑changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components, and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy‑resilient world for a better future!

What We Offer

• Competitive compensation and benefits
• Work‑life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Why You Will Love this Job

Basic Functions

To provide lead on‑site acceptance testing, commission, diagnose, troubleshoot, repair, and maintenance at customer site. He/she is also to provide training, supervision, and coaching to junior service engineers (internal and distributors) to enhance their technical competency. Responsible for driving continuous improvement in Aftermarket process. Investigate and handle customers’ complaint and product failures. Providing technical support and advice to distributors and end customer.

Specific Responsibilities

• Ensure all work is performed in accordance with safety regulations and company policies.
• Lead or attend commissioning of System Project at customer site.
• Provides technical assistance on factory test of special projects.
• Investigates root causes of engine failures and recommend solutions.
• Provides after‑sales technical support and site service to distributors and dealers in a timely manner.
• Perform routine maintenance and inspections to prevent equipment failures and ensure optimal performance.
• Create and maintain detailed service reports, logs, and other documentation related to field service activities.
• Maintain a deep understanding of Rehlko's products, services, and related technologies.
• Provide guidance and training to junior field service engineers and other technical personnel.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.
• Evaluates distributors and dealers’ technical capability.
• Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders.
• Drive process improvement and contribute to the development of better service procedures.
• Performs any other service and training duties as and when assigned.

Qualifications / Requirements

• Diploma/degree in Mechanical Engineering with at least 10 years of relevant experience.
• This position requires a fair amount of traveling in the Asia Pacific and Southeast Asia Region.
• Possesses strong presentation skills, strong verbal and written communication skills.
• Possesses strong customer service orientation, enthusiasm for power generation products.
• Possesses technical knowledge in Genset Service and preventive maintenance for testing and commissioning in data center.

Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more.

Rehlko is an equal‑opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.