Engineer - Field Service, PS SEA

Rehlko Uninterruptible Power Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Work-life flexibility

Professional development opportunities

Job summary

A leading power solutions company based in Singapore is looking for a Technical Support Specialist to investigate customer complaints and provide after-sales support for diesel generator products. The ideal candidate should have a diploma or degree in Mechanical or Electrical Engineering along with at least 5 years of relevant experience. This role includes training distributors, maintaining relationships with key customers, and ensuring product operational efficiency through troubleshooting. A travel commitment across Asia Pacific is expected.

Qualifications

• At least 5 years of relevant experience in technical support or customer service.
• Willingness to travel across Asia Pacific and Southeast Asia.
• Experience in handling diesel generator sets is highly beneficial.

Responsibilities

• Investigate and address customer complaints and product failures.
• Provide after-sales technical support and site service to customers.
• Ensure timely troubleshooting and site service for product operational efficiency.

Skills

Problem-solving skills

Customer service orientation

Technical support expertise

Education

Diploma/degree in Mechanical/Electrical Engineering

Tools

Engines (MHI, MTU, John Deere, Volvo)

Job description

.Why Work at RehlkoOur work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!**What We Offer**At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:* Competitive compensation and benefits* Work-life flexibility* Recognition and rewards* Development and career opportunities* A safe and inclusive workplace**Why You Will Love this Job****Basic Functions*** Investigate and handle all customers’ complaints and product failures.* Providing after-sales technical support and site service responsibilities to distributors/end customers.* Review and assist in processing warranty claims from distributors* Standby support and 24/7 emergency call for customer support**Specific Responsibilities*** Provide the installation, commissioning and on-site training to support the customers according to the scope of the project* Provides after sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.* Handles wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training* Ensures all technical and training documents are up-to-date and organized* Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors* Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved* Provides technical assistance on factory test of special projects* Investigates root causes of failures and recommend solution* To deal with customer on the warranty issues from technical aspect* Performs any other service and training duties as and when assigned**Qualifications / Requirements*** Diploma/degree in Mechanical/ Electrical Engineering with at least 5 years of relevant experience* This position requires fair amount of traveling in the Asia Pacific and South East Asia Region* A team player with strong problem-solving skills and task oriented* Possess strong customer service orientation, enthusiasm for power generation products* Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo) will be advantageousRehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are.Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.**Our Values****Curiosity** – Seek, learn, share **Trust** – Go farther together **Pace** – Focus to go faster **Excellence** – Find the win every day