Engineer - Field Service, PS SEA

Rehlko; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Work-life flexibility

Development and career opportunities

Recognition and rewards

Job summary

A leading technical service company in Singapore is seeking a skilled technical support engineer to provide installation, commissioning, and training for customers. The ideal candidate will hold a diploma or degree in Mechanical or Electrical Engineering with at least 5 years of experience. Responsibilities include handling customer complaints, providing after-sales support, and training distributors. Willingness to travel in the Asia Pacific region is required. A strong customer service orientation is essential.

Qualifications

• At least 5 years of relevant experience in technical support.
• Willingness to travel across Asia Pacific and South East Asia.
• Experience with power-generation products is advantageous.

Responsibilities

• Handle customer complaints and product failures.
• Provide after-sales technical support and site service.
• Train customers and distributors on product operations.
• Assist in processing warranty claims.
• Investigate root causes of failures and recommend solutions.

Skills

Problem-solving skills

Customer service orientation

Team player

Education

Diploma/degree in Mechanical or Electrical Engineering

Tools

Engines (MHI, MTU, John Deere, Volvo)

Job description

What We Offer

• Competitive compensation and benefits
• Work‑life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Basic Functions

• Investigate and handle all customers’ complaints and product failures.
• Providing after‑sales technical support and site service responsibilities to distributors/end customers.
• Review and assist in processing warranty claims from distributors.
• Standby support and 24/7 emergency call for customer support.

Specific Responsibilities

• Provide the installation, commissioning and on‑site training to support the customers according to the scope of the project.
• Provide after‑sales technical support, troubleshooting and site service to customers in a timely manner to ensure that the product is operational.
• Handle a wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training.
• Ensure all technical and training documents are up‑to‑date and organized.
• Provide specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.
• Maintain close working relationship with key customers to ensure follow‑through until the issue is resolved.
• Provide technical assistance on factory test of special projects.
• Investigate root causes of failures and recommend solutions.
• Deal with customers on warranty issues from the technical aspect.
• Perform any other service and training duties as and when assigned.

Qualifications / Requirements

• Diploma/degree in Mechanical or Electrical Engineering with at least 5 years of relevant experience.
• Fair amount of traveling in the Asia Pacific and South East Asia region is required.
• Team player with strong problem‑solving skills and task orientation.
• Possess strong customer service orientation and enthusiasm for power‑generation products.
• Prior mechanical experience with engines (MHI, MTU, John Deere, Volvo) will be advantageous.

Equal Employment Opportunity

Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.