Field Service Engineer

Rehlko Singapore Pte. Ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave up to 21 days

Medical, dental, optical coverage

Annual health screening

Other allowances

Job summary

Rehlko Singapore Pte. Ltd. is hiring a Field Service Engineer to perform on-site acceptance testing, commissioning, diagnosis, repair and maintenance at customer sites in Singapore and the broader Asia Pacific region.

You will train junior service engineers, drive process improvements, and provide technical support to distributors and end customers, ensuring safe and timely service with thorough reporting.

Qualifications

• Degree in Electrical or Mechanical Engineering with 5–10 years of relevant experience.
• Willingness to travel across Asia Pacific and Southeast Asia.
• Strong presentation, verbal and written communication skills.
• Customer service orientation and enthusiasm for power generation products.

Responsibilities

• Perform on-site acceptance testing, commissioning, diagnosis, troubleshooting, repair and maintenance at customer sites.
• Provide training, supervision and coaching to junior service engineers (internal and distributors).
• Drive continuous improvement in aftermarket processes and service procedures.
• Investigate and handle customer complaints and product failures.
• Provide technical support to distributors and end customers.
• Lead commissioning of System Projects at customer sites.
• Provide technical assistance on factory tests of special projects.
• Maintain detailed service reports and documentation of field activities.
• Travel across Asia Pacific and Southeast Asia as required.

Skills

Presentation skills

Verbal communication

Written communication

Customer service orientation

Education

Electrical/Mechanical Engineering degree

Job description

BASIC FUNCTIONS

To provide on-site acceptance testing, commission, diagnose, troubleshoot, repair and maintenance at customer site. He/she is to also provide training, supervision and coaching to junior service engineers (internal and distributors) to enhance their technical competency. Responsible for driving continuous improvement in Aftermarket process. Investigate and handle customers’ complaint and product failures. Providing technical support and advice to distributors and end customer.

SPECIFIC RESPONSIBILITIES

• Ensure all work is performed in accordance with safety regulations and company policies.
• Lead / Attends to commissioning of System Project at customer site.
• Provides technical assistance on factory test of special projects.
• Investigates root causes of engine failures and recommend solution.
• Provides after sales technical support and site service to distributors and dealers in a timely manner
• Perform routine maintenance and inspections to prevent equipment failures and ensure optimal performance.
• Create and maintain detailed service reports, logs, and other documentation related to field service activities.
• Maintain a deep understanding of the Rehlko's products, services, and related technologies.
• Provide guidance and training to junior field service engineers and other technical personnel.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors
• Evaluates distributors and dealers’ technical capability.
• Communicate effectively with customers, internal teams (engineering, sales, customer support), and other stakeholders.
• Drive process improvement and contribute to the development of better service procedures.
• Performs any other service and training duties as and when assigned

QUALIFICATIONS / REQUIREMENTS

• Diploma/degree in Electrical/ Mechanical Engineering with at least 5-10 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Possesses strong presentation skills, strong verbal and written communication skills
• Possesses strong customer service orientation, enthusiasm for power generation products

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

(Please note that only shortlisted candidates will be notified)