Service Engineer (Marine)

Focal Search Pte Ltd; Singapore; On-site; SGD 55,000 - 80,000; Full time

Job summary

A leading engineering firm in Singapore seeks a seasoned professional to provide technical support and customer service in Southeast Asia. Key responsibilities include maintaining customer relationships, resolving product issues, and providing on-site training. Candidates should have a degree in Electrical or Mechanical Engineering and substantial experience in the field, coupled with a strong commitment to customer service. Travel throughout the region is required, and knowledge of specific control systems is beneficial.

Qualifications

• 5+ years of relevant experience in technical roles.
• Willingness to travel throughout Southeast Asia and Asia Pacific.
• Familiarity with KDI and John Deere control systems preferred.
• Applicants with comparable work experience will be considered.
• It will be beneficial to have prior electrical and control knowledge with different control systems (KDI and John Deere oecus) and synchronization systems.

Responsibilities

• Provide standby assistance and emergency customer service.
• Assign maintenance duties and technical assistance to distributors.
• Offer on-site training for clients based on project complexity.
• Create systematic service reports for clients.
• Investigate consumer concerns regarding product malfunctions.
• Investigate root causes of failures and suggest fixes.
• Examine and help determine the extent of damage and repairs for distributor warranty claims.
• Continue to work closely with our most important clients to guarantee that they are followed up with until the problem is fixed.
• Create service training materials and ensure all technical and instructional materials are current and well-structured.
• Ensure distributors receive the best possible service by giving dealers and distributors specialised training in service and troubleshooting techniques.

Skills

Problem-solving abilities

Team-oriented

Customer service focus

Knowledge of electrical and control systems

Education

Diploma or degree in Electrical/Mechanical Engineering

Tools

KDI control systems

John Deere oecus

Job description

• Standby assistance and a round-the-clock customer service emergency call.
• Assigning distributors and end users maintenance duties, site recovery, and technical assistance following the sale.
• Depending on the project's complexity, offer installation, commissioning, and on-site training to assist clients.
• Create a methodical service report for the client.
• Look into and resolve any consumer concerns about malfunctioning products.
• Looks into the underlying reasons for failures and suggests fixes.
• Examine and help determine the extent of damage and repairs for distributor warranty claims.
• Continue to work closely with our most important clients to guarantee that they are followed up with until the problem is fixed.
• Create service training materials and make sure all technical and instructional materials are current and well-structured.
• Ensures that all distributors receive the best possible service by giving dealers and distributors specialised training in service and troubleshooting techniques.

Qualifications:

• Electrical or mechanical engineering diploma or degree with at least five years of relevant experience
• This job necessitates a good amount of travel throughout Southeast Asia and Asia Pacific.
• A cooperative team player who is task-oriented and has excellent problem-solving abilities
• Have a strong focus on customer service and a passion for electrical and control systems, as well as power generation equipment.
  
• Applicants with comparable work experience will be taken into account.
• It will be beneficial to have prior electrical and control knowledge with different control systems (KDI and John Deere oecus) and synchronisation systems.