SME Retail Loan Admin Executive

Maybank Singapore; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Maybank Singapore is seeking a capable professional to provide administrative, operational, and coordination support to the RSME Collection & Recovery team, ensuring smooth execution of collection, recovery, restructuring, and portfolio management activities.

The role involves managing SME retail loan restructuring cases, including document collection, credit assessment support, case administration, reporting, and implementation of approved restructuring arrangements.

Qualifications

• Diploma or Degree in Banking, Finance, Accountancy, Business, or related field.
• Minimum 2 years' experience in SME Banking, Credit, Loan Administration, Collections, Recovery, or Restructuring.
• Strong analytical, communication, and administrative skills.
• Proficient in Microsoft Excel and Word.
• Able to work independently and proactively.

Responsibilities

• Support recovery processes by administering litigation actions, filing PODs, tracking legal recovery cases, and facilitating eligible write-off submissions.
• Prepare and maintain documentation for legal proceedings and monitor progress of each proceeding.
• Liaise with external stakeholders to facilitate timely case resolution.
• Prepare periodic management reports, including monthly ESG portfolio reports and other management reports.
• Assist in maintaining data accuracy, preparing reports, and supporting regulatory and operational requirements.
• Manage and process SME retail loan restructuring cases.

Skills

Analytical skills

Communication skills

Administrative skills

Education

Diploma or Degree in Banking/Finance/Accounting/Business

Tools

MS Excel

MS Word

Job description

To provide administrative, operational, and coordination support to the RSME Collection & Recovery team to ensure the smooth execution of collection, recovery, restructuring, and portfolio management activities. Support the management of SME retail loan restructuring cases, including customer follow-up, document collection, credit assessment support, case administration, reporting, and implementation of approved restructuring arrangements.

Key Responsibilities

• Support recovery processes by administering litigation actions, filing Proofs of Debt (POD), tracking legal recovery cases, and facilitating the submission of eligible cases for write-off approval in accordance with internal policies and regulatory requirements.
• Prepare and maintain documentation for legal proceedings, including tracking and monitoring the progress of each proceeding.
• Liaise with external stakeholders, including Enterprise Singapore and solicitors to facilitate timely case resolution
• Prepare periodic management reports, including monthly ESG portfolio reports and other reports required by Management.
• Prepare post-mortem reviews on newly classified accounts, highlighting key drivers of default, lessons learned, and actionable recommendations
• Assist in maintaining data accuracy, preparing reports, tracking cases, managing correspondence, and supporting regulatory and operational requirements
• Manage and process SME retail loan restructuring cases.
• Contact customers to obtain documents, discuss repayment arrangements, and follow up on commitments.
• Review financial documents and assist in preparing credit assessments and restructuring proposals.
• Implement approved restructuring arrangements and monitor case progress.
• Maintain accurate records, documentation, and customer information.
• Perform KYC, due diligence checks, and related administrative tasks.
• Support repayment reminder calls and collection activities on an ad hoc basis.
• Assist with legal documentation, audits, compliance reviews, and ESG reporting.

Requirements

• Diploma or Degree in Banking, Finance, Accountancy, Business, or related discipline.
• Minimum 2 years' experience in SME Banking, Credit, Loan Administration, Collections, Recovery, or Restructuring.
• Good analytical, communication, and administrative skills.
• Proficient in Microsoft Excel and Word.
• Meticulous, proactive, and able to work independently.

Please note that only shortlisted candidates will be notified.