South Asia Pacific Retail Learning Leader

Laurelton Jewelry; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Tiffany & Co. in Singapore seeks a Head of Retail Learning for South Asia Pacific to lead regional strategy, governance and scalable learning programs across seven markets.

You will partner with Global Retail Learning, Retail Excellence, HR and Market Leadership to translate business priorities into impactful learning interventions that enhance client experience and selling performance. The role will build and lead a high-performing team, drive consistency while adapting programs to local

Qualifications

• 10+ years retail/training experience or related leadership roles.
• Bachelor’s degree or above; luxury/retail experience preferred.
• Experience leading teams (direct and cross-functional).
• Focus on delivering excellence and high standards.
• Strong influence and change-management capabilities.
• Continuous improvement mindset; adaptability to evolving business needs.

Responsibilities

• Define and lead the South Asia Pacific Retail Learning strategy and governance across seven markets.
• Establish regional learning roadmap, priorities, rhythms and governance to ensure consistency and accountability.
• Collaborate with Global Retail Learning to ensure curriculum relevance and adoption in the region.
• Build partnerships with Retail Excellence, Market Leadership, HR, Client Relations, Merchandising and Operations.
• Oversee budget, resources, projects and timelines to ensure quality and impact of programs.
• Develop and coach regional teams to strengthen selling skills, client experience and leadership capability.

Skills

Leadership

Influence & change

Facilitation

Strategic thinking

Communication

Education

Bachelor's degree or above

Gemological Diploma

Job description

Tiffany & Co. in Singapore seeks a Head of Retail Learning for South Asia Pacific to lead regional strategy, governance and scalable learning programs across seven markets.

You will partner with Global Retail Learning, Retail Excellence, HR and Market Leadership to translate business priorities into impactful learning interventions that enhance client experience and selling performance. The role will build and lead a high-performing team, drive consistency while adapting programs to local