Singapore Immigration: Document Control & Client Care

Flintex Consulting; Singapore; Hybrid; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Flintex Consulting in Singapore seeks a Document Control and Customer Service Executive to manage immigration applications, liaise with clients on required documents, and advise on accurate submissions. You will draft cover letters and ensure high accuracy in government submissions with a focus on excellent client service.

The role requires a diploma-related qualification, strong bilingual communication (Chinese and English), and experience in client and document management.

Qualifications

• Diploma qualification in hospitality, mass communication, logistics or equivalent.
• Strong communication skills with Chinese clients and good written English.
• Prior client management experience is required.
• Experience handling large volume of documents; client and project management is a plus.
• Good time management and ability to meet deadlines.
• No immigration experience required; on-the-job training provided.

Responsibilities

• Manages immigration applications for Singapore Citizenship and related matters.
• Liaise with clients to gather documents for submission.
• Advise clients on documentation based on immigration regulations.
• Draft cover letters presenting client profiles effectively.
• Ensure high accuracy in applications to government bodies.
• Provide exceptional customer service and maintain high standards.
• Address client queries and manage post-submission formalities within response times.
• Update and maintain tracking sheets accurately and timely.
• Perform other duties as assigned by Management.

Education

Diploma in hospitality, mass communication, logistics or equivalent

Job description

Flintex Consulting in Singapore seeks a Document Control and Customer Service Executive to manage immigration applications, liaise with clients on required documents, and advise on accurate submissions. You will draft cover letters and ensure high accuracy in government submissions with a focus on excellent client service.

The role requires a diploma-related qualification, strong bilingual communication (Chinese and English), and experience in client and document management.