Singapore Hub Operations Control Centre Lead

SATS Ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

SATS Ltd in Singapore is seeking a seasoned leader to head the Singapore Hub Operations Control Centre (SIOC), ensuring operational excellence, cost efficiency and safety across routine operations, crises and disruptions.

You will drive process improvements, coordinate with Business Units and stakeholders, and guide real-time decision-making to restore normal operations swiftly. The role demands strong analytical skills, stakeholder management and hands-on leadership in a dynamic environment.

Qualifications

• Minimum tertiary qualification from a recognized institution.
• 5–7 years of relevant experience in airport ground handling, operations control, or a related operational environment.
• Strong knowledge of ground handling operations and industry practices.
• Ability to conduct business process analysis and drive process improvements.
• Experience in developing, reviewing, and implementing policies, procedures, and operational frameworks.

Responsibilities

• Lead and manage the Singapore Hub Operations Control Centre (SIOC) to ensure operational excellence, customer satisfaction, cost efficiency, safety performance, and effective command and control during routine operations, crises, and major disruptions.
• Ensure operational expenditure (OPEX) remains within approved budget through effective management and control of operating costs.
• Drive continuous improvement initiatives to enhance productivity, efficiency, and overall operational performance.
• Promote a strong safety culture through regular engagement with frontline operational staff.
• Drive awareness and compliance with safety standards by sharing lessons learned from internal and external incidents, accidents, and industry best practices.
• Foster a proactive safety mindset across all operational teams.
• Lead the SIOC team in coordinating Singapore Hub-wide responses to crises, emergencies, and major operational disruptions.
• Provide real-time situational leadership, stakeholder alignment, and decisive decision-making to minimize operational impact and ensure safe restoration of normal operations.
• Strengthen command and control capabilities through close collaboration with Business Units Control Centres and key stakeholders.
• Continuously review and optimize operational processes, procedures, and organizational structures to improve effectiveness and efficiency.
• Refine communication protocols and coordination workflows across business units to enhance operational responsiveness.
• Leverage technology and digital solutions to transform SIOC into a next-generation Command, Control, Communications and Intelligence (C3i) operations centre.

Skills

Analytical skills

Problem-solving

Stakeholder management

Communication skills

Interpersonal skills

Customer focus

Leadership

Multitasking

Education

Bachelor's degree or equivalent

Job description

SATS Ltd in Singapore is seeking a seasoned leader to head the Singapore Hub Operations Control Centre (SIOC), ensuring operational excellence, cost efficiency and safety across routine operations, crises and disruptions.

You will drive process improvements, coordinate with Business Units and stakeholders, and guide real-time decision-making to restore normal operations swiftly. The role demands strong analytical skills, stakeholder management and hands-on leadership in a dynamic environment.