SOCC Lead (Service Operations Control Centre)

Aryan-Solutions-Pte.-Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Aryan-Solutions-Pte.-Ltd. seeks an experienced SOCC Lead to oversee a 24x7 on-site IT operations environment for a public sector engagement in Singapore.

You will manage centralized monitoring, incident detection, and act as the single point of operational control. The ideal candidate has 5+ years in IT operations, with at least 2 years in a SOCC lead role, strong incident and escalation skills, and familiarity with AI-assisted monitoring tools.

Qualifications

• Degree in CS/IT or related field.
• 5+ years IT operations/infrastructure monitoring experience.
• At least 2 years leading SOCC or equivalent.
• ITIL preferred.

Responsibilities

• Manage centralised monitoring, coordination and control of IT operations.
• Ensure timely detection of operational incidents.
• Single point of operational control.
• Lead shift-based operational teams.

Skills

IT operations monitoring

Incident management

Escalation management

Shift scheduling

AI-assisted monitoring tools

Automation/runbook automation

SOCC lead experience

Education

Degree in CS/IT

ITIL preferred

Job description

SOCC Lead (Service Operations Control Centre)

About the role

We are hiring a SOCC Lead (Service Operations Control Centre) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Manage centralised monitoring, coordination and control of IT operations
• Ensure timely detection of operational incidents
• Single point of operational control
• Lead shift-based operational teams

What you will bring

• 5+ years IT operations/infrastructure monitoring; 2+ years lead in SOCC or equivalent
• IT operations monitoring
• Incident management
• Escalation management
• Shift scheduling
• AI-assisted monitoring tools
• Automation/runbook automation

Qualifications & certifications

• Degree in CS/IT or related
• ITIL preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Shift-based, as per operations roster
• The successful candidate must be able to obtain the required government security clearance before starting
• Candidates with existing CAT security clearance will be preferred