SOCC Lead (Service Operations Control Centre)

ARYAN SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

ARYAN SOLUTIONS PTE. LTD. is seeking a SOCC Lead to manage a 24x7 on-site IT operations environment for a public sector engagement in Singapore.

You will oversee centralized monitoring, incident detection, and orchestration across shift teams to ensure continuous service availability. The role requires 5+ years in IT operations/monitoring, with at least 2 years in a SOCC or equivalent leadership position; ITIL is preferred.

Qualifications

• 5+ years IT operations/infrastructure monitoring; 2+ years lead in SOCC or equivalent.
• IT operations monitoring
• Incident management
• Escalation management
• Shift scheduling
• AI-assisted monitoring tools
• Automation/runbook automation

Responsibilities

• Manage centralised monitoring, coordination and control of IT operations
• Ensure timely detection of operational incidents
• Single point of operational control
• Lead shift-based operational teams

Skills

IT operations monitoring

Incident management

Escalation management

Shift scheduling

AI-assisted monitoring tools

Automation/runbook automation

Education

Degree in CS/IT or related

ITIL preferred

Job description

About the role

We are hiring a SOCC Lead (Service Operations Control Centre) for a managed IT infrastructure and security services engagement supporting a public sector organisation in Singapore. This is an on-site role supporting a 24x7 operational environment.

Key responsibilities

• Manage centralised monitoring, coordination and control of IT operations
• Ensure timely detection of operational incidents
• Single point of operational control
• Lead shift-based operational teams

What you will bring

• 5+ years IT operations/infrastructure monitoring; 2+ years lead in SOCC or equivalent
• IT operations monitoring
• Incident management
• Escalation management
• Shift scheduling
• AI-assisted monitoring tools
• Automation/runbook automation

Qualifications & certifications

• Degree in CS/IT or related
• ITIL preferred

Work arrangement

• Location: Singapore, on-site at client premises
• Employment type: Contract / Permanent / Full Time
• Working days: Shift-based, as per operations roster

The successful candidate must be able to obtain the required government security clearance before starting. Candidates with existing CAT security clearance will be preferred.