Senior Service Delivery Manager - Airline & Cargo Ops

SATS Ltd.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

SATS Ltd. in Singapore is seeking an experienced operations and service management professional to own day-to-day service delivery for assigned airline accounts and partner with cross-functional teams to meet SLA commitments.

You will coordinate with Operations, Quality, and Commercial groups to support service recovery, provide accurate performance updates, and help manage global/network accounts from the Singapore Hub.

Qualifications

• 6–10 years in operations or service management roles.
• Experience with airline customers and SLAs.
• Ability to influence across functions under pressure.

Responsibilities

• Own day-to-day service delivery for assigned airline accounts.
• Coordinate service issues, drive recovery actions.
• Provide Singapore Hub inputs for cross-regional coordination.
• Maintain SLA documentation and renewal timelines.
• Support airline review meetings and follow-up actions.
• Identify recurring issues and escalate risks with recommendations.
• Ensure communications align with approved service narratives.
• Prepare and communicate accurate performance updates.
• Collaborate with Insights teams for service reporting.

Skills

Operations management

Airline support

Stakeholder coordination

Job description

SATS Ltd. in Singapore is seeking an experienced operations and service management professional to own day-to-day service delivery for assigned airline accounts and partner with cross-functional teams to meet SLA commitments.

You will coordinate with Operations, Quality, and Commercial groups to support service recovery, provide accurate performance updates, and help manage global/network accounts from the Singapore Hub.