Showroom Assistant / Showroom Operations Executive

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Flintex Consulting Pte Ltd in Singapore seeks a Flagship Store Assistant to manage day-to-day operations in the flagship store, ensuring a premium customer experience and supporting showroom activities and events.

You will handle showroom presentation and events, manage inquiries by phone and email, and coordinate with suppliers for maintenance and inventory. Proficiency in Microsoft Office is expected; SAP HANA knowledge is a plus; occasional lifting of up to 10 kg is required.

Qualifications

• Strong customer service orientation.
• Interest in architecture, design and aesthetics.
• Good communication skills.
• Organization and problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Basic knowledge of SAP HANA software will be a plus.
• Comfortable with occasional lifting and handling of showroom samples weighing up to 10kg.

Responsibilities

• Manage day-to-day operations of the Flagship Store.
• Showroom operations and events management as per strategy.
• Register appointments and follow-ups using the CRM system (Sales Force).
• Maintain showroom standards and inventory (catalogues, samples, branded gadgets).
• Organize and supervise showroom maintenance with local suppliers.
• Assist with samples requests and local warehouse orders (SAP HANA).
• Handle general enquiries by email/phone; support sales with samples and shipments.

Skills

Customer service

Architecture & design interest

Communication skills

Organization & problem-solving

Lifting up to 10kg

Tools

SAP HANA

Microsoft Office

Job description

MAIN TASK

As Flagship store assistant will manage day by day operations in our Flagship Store.

According to the Marketing and Sales Strategy the daily tasks will include showroom operations and events management.

MAIN ACTIVITIES

Customer management

• Welcome and engage every guest providing the best customer experience.
• Manage or assist the showroom walk-ins, supporting the team with showroom visits previously booked.
• Work with Business developers to constantly increase the traffic within the Flagship Store.
• Use of CRM system (Sales Force) to register the appointments and the relative follow-ups.

Showroom Management

• Maintain the showroom and the services offered with the company’s standards and values.
• Ensure the Showroom is always in perfect condition (clean and tidy).
• Organize, manage, and supervise the showroom’s maintenance together with the local suppliers.
• Manage the Marketing tools and ensure their constant availability through a dedicated inventory to be kept always updated (catalogues, samples, folders, branded gadgets).
• Keep the space always updated and upgraded with the last merchandising & marketing set-up.
• Assisting with the samples’ request and their relative storage.
• Insert the order of the local warehouse, using SAP HANA system

Event Management

• Help to organize events and the related operations (average 2 events per month).

Admin/Desk Office activities

• Manage the general enquiry by email and/or phone calls.
• Support the sales team by preparing samples and the relative shipments (either locally or oversea) for Customer , Architect Studios, Design Studios, Contractors, Developers.

Requirements:

• Strong customer service orientation with a client-centric approach.
• Strong interest in architecture, design and aesthetics.
• Good communication skills.
• Organization and problem-solving skills.
• Proficient in Microsoft office software (Word, Excel, Power Point).
• Basic knowledge of SAP HANA software will be a plus.
• Comfortable with occasional lifting and handling of showroom samples weighing up to 10kg

Working hours:

Mon to Fri

10am - 7pm

( twice a month event may be till 10pm )