Shipping Specialist

West Pharmaceutical Services, Inc; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

West Pharmaceutical Services, Inc is seeking a Shipping Specialist to manage all shipments from Jurong, SG, ensuring accuracy, timely documentation, and on-time delivery. The role coordinates with forwarders, carriers and QA to maintain compliant shipping records and optimize processes.

You will handle documentation, insurance, permits and letters of credit as needed, and work closely with warehouse and customer service to resolve issues and improve efficiency.

Qualifications

• Must-have shipping/logistics experience
• Strong understanding of import/export procedures and Incoterms
• Experience with documentation (BL/COO/permits)
• Proficiency in Microsoft Office and logistics tools
• Excellent communication, negotiation and problem-solving skills
• Team player able to work independently in fast-paced environment

Responsibilities

• Handle end-to-end shipping operations (Sea, Air, FCL, LCL).
• Book shipments to meet OTIF timelines.
• Select carriers and routes for every delivery.
• Create and verify shipping docs (delivery notes, invoices, labels).
• Coordinate bookings, docs (HBL/MBL/COO), permits and customs.
• Apply for insurance, COO and SICC/FTA as needed.
• Work with QA on Quality Certificates for customers.
• Coordinate with carriers, forwarders and warehouse for timely execution.
• Lead resolution of shipment issues and deviations.
• Ensure compliance with import/export regulations.
• Distribute original shipping docs to customers.
• Provide training to new staff and maintain master data accuracy.

Job description

Title: Shipping Specialist

Requisition ID: 75409

Date: Aug 14, 2026

Location: Jurong, SG, SG

Department: Supply Chain

Job Summary

The Senior Business Support is responsible for managing all shipments. Ensuring all shipments are accurate, documented correctly and on time. Key duties include creating shipping labels and documentation, coordinating with forwarders, carriers and maintaining accurate shipping records

Essential Duties and Responsibilities

• Handle end-to-end shipping operations (Sea, Air, FCL, LCL etc)
• Ensure timely shipment booking for delivery to meet OTIF
• Ensure correct selection of carriers and shipment route for every delivery
• Ensure shipment documentation such as delivery note, picking list, invoices, shipment labels, Quality Certificate, are created timely and correctly for the picked shipment
• Coordinate bookings, documentation (HBL, MBL, COO, permits, GST) and custom clearance
• Timely application for insurance, Cert of origin application/ SICC & FTA, export permit
• Liaise with QA on Quality Certificate and prepare the Quality Certificate timely and correctly for customers
• Mange Letter of Credit negotiation
• Work closely with carriers, forwarders, customer service and warehouse to ensure timely shipment execution
• Lead and resolve shipment issues, delays, discrepancies with relevant parties to ensure timely shipment
• Ensure compliance with import/export regulations
• Timely shipment notification and dispatch of original shipping document to customers
• Support courier packages of samples and other plant requests
• Filing of shipment documents
• Provide training for new staffs
• Ensure accuracy, consistency, and completeness of master data impacting shipment arrangement
• Implement corrective actions and continuous improvements to enhance efficient shipment execution.
• Support the implementation and customization of master data management tools and technologies.
• Lead and support ad hoc projects and additional assignments by the manager.

Education

• Diploma in Supply Chain Management, Business Administration or equivalent

Work Experience

• Min 3 years of experience in shipping/logistics

Preferred Knowledge, Skills and Abilities

• Strong knowledge of import/export procedures, Incoterms, and customs clearance.
• Knowledge of Letter of Credit Documentations will be an advantage
• Knowledge of using PortNet, TradeNet and Invoicing.
• Proficient in documentation (BL, COO, permits, etc.).
• Proficiency in Microsoft Office
• Strong analytical skills and attention to detail.
• Good communication, problem-solving, and negotiation skills.
• Team player, responsible, and able to work independently in a fast-paced environment.

Additional Requirements

• Experience with SAP
• Knowledge of manufacturing environment would be an advantage.