Shift Lead: Fast-Paced F&B Service & Team Coach

Eleven Seventeen Capital; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

The Supervisor leads the shift on the floor, ensuring smooth service, proper topping bar setup, and good customer flow, while directly supervising Team Members and Part-Timers.

This role runs the shift, assigns stations, monitors pace, stocks the topping bar, handles cash/POS, manages queues, and enforces hygiene and safety standards. Ideal candidates bring F&B or retail experience with leadership and strong communication.

Qualifications

• Prior F&B or retail experience, ideally in a fast-paced setting.
• Some team lead or shift-in-charge experience preferred.
• Comfortable multitasking across cashier, host, and topping bar duties.
• Good communication and ability to stay calm under pressure.
• Confident, outgoing, and loves interacting with people.

Responsibilities

• Run the shift: assign stations, monitor pace and coverage.
• Ensure topping bar fully stocked and presentable.
• Rotate stock and check quality to reduce wastage.
• Operate cashier system and handle cash/POS reconciliation.
• Manage queue and host duties during peak periods.
• Monitor soft serve machine and flag issues.
• Enforce hygiene and food safety standards.
• Coach team members during service.
• Report shift-end stock and incidents to management.

Skills

F&B experience

Retail experience

Team leadership

Communication skills

Calm under pressure

Job description

The Supervisor leads the shift on the floor, ensuring smooth service, proper topping bar setup, and good customer flow, while directly supervising Team Members and Part-Timers.

This role runs the shift, assigns stations, monitors pace, stocks the topping bar, handles cash/POS, manages queues, and enforces hygiene and safety standards. Ideal candidates bring F&B or retail experience with leadership and strong communication.