Restaurant Service Lead - Guest Experience & Ops

DIM SUM PTE. LTD.; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

DIM SUM PTE. LTD. is seeking an experienced service supervisor to manage daily Front-of-House operations and uphold service quality.

You will lead a service team, train staff, manage inventories, and ensure guest satisfaction in a fast-paced environment. Responsibilities include overseeing order taking, delivering food and beverages, enforcing service standards, and addressing customer feedback promptly. This role requires strong communication, organizational skills, and weekend/holiday

Qualifications

• Minimum 2 years of relevant F&B service operations experience, preferably in a supervisory role.
• Strong knowledge of restaurant service standards and procedures.
• Ability to lead and motivate a service team to deliver consistent quality and customer experience.
• Good communication and interpersonal skills to handle customers effectively and resolve complaints promptly.
• Detail-oriented with strong organizational skills for inventory management and ordering processes.
• Ability to train, coach, and guide team members in service standards and procedures.
• Willing to work shifts, weekends, and public holidays.

Responsibilities

• Carry out daily operations in the service department to maintain and improve service quality and environment cleanliness.
• Provide excellent service to ensure satisfaction.
• Taking customer orders and delivering food and beverages.
• Making menu recommendations, answering questions from customers.
• Ensure and manage the service team to comply with all our company service guidelines and safety procedures.
• Enforce restaurant quality, service and value standards, keep restaurant clean and tidy to create a comfortable environment for customers.
• Manage and continuously improve service standards and provide support as necessary to ensure the service team can carry out assigned tasks.
• Conduct and manage weekly inventory checks for service department (Front-of-House).
• Prepare restaurant order list and place orders with Procurement/Purchasing Department.
• Address all customer complaints immediately, when required.
• Ensure training standards and lead Supervisors and training team to conduct service training.
• Any other duties as assigned by your superior.

Skills

Team leadership

Communication skills

Inventory management

Training and coaching

Customer service

Interpersonal skills

Job description

DIM SUM PTE. LTD. is seeking an experienced service supervisor to manage daily Front-of-House operations and uphold service quality.

You will lead a service team, train staff, manage inventories, and ensure guest satisfaction in a fast-paced environment. Responsibilities include overseeing order taking, delivering food and beverages, enforcing service standards, and addressing customer feedback promptly. This role requires strong communication, organizational skills, and weekend/holiday