Shift Lead – Food Service & Guest Experience

ELEVEN SEVENTEEN CAPITAL PTE. LTD.; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

ELEVEN SEVENTEEN CAPITAL PTE. LTD. seeks a capable Supervisor to lead food service shifts, oversee topping bar setup, and ensure smooth customer flow.

You will supervise Team Members and Part-Timers, assign stations, monitor pace, and maintain presentation and safety standards on the floor. The role requires F&B or retail experience, strong communication, and the ability to multitask across cashier, host, and topping bar duties, while staying calm under pressure and engaging positively with

Qualifications

• Prior F&B or retail experience, ideally in a fast-paced setting.
• Some team lead or shift-in-charge experience preferred.
• Comfortable multitasking across cashier, host, and topping bar duties.
• Good communication and ability to stay calm under pressure.
• Confident, outgoing, and loves interacting with people.

Responsibilities

• Run the shift: assign stations (topping bar, cashier, host/queue), monitor pace and coverage.
• Ensure the topping bar is fully stocked, fresh, and presentable throughout the shift.
• Check fruit/topping preparation quality and rotate stock (FIFO) to reduce wastage.
• Operate the cashier system and handle cash/POS reconciliation for the shift.
• Manage queue and host duties during peak periods to keep wait times reasonable.
• Monitor soft serve machine performance and flag issues to Assistant Manager/Manager.
• Enforce hygiene and food safety standards on the floor.
• Coach and guide Team Members and Part-Timers during service.
• Report shift-end stock levels and any incidents to management.

Skills

F&B experience

Team lead experience

Multitasking

Communication

Calm under pressure

Job description

ELEVEN SEVENTEEN CAPITAL PTE. LTD. seeks a capable Supervisor to lead food service shifts, oversee topping bar setup, and ensure smooth customer flow.

You will supervise Team Members and Part-Timers, assign stations, monitor pace, and maintain presentation and safety standards on the floor. The role requires F&B or retail experience, strong communication, and the ability to multitask across cashier, host, and topping bar duties, while staying calm under pressure and engaging positively with