ServiceNow Solution Architect & Agile Delivery Lead

Exasoft Pte. Ltd.

Singapore

On-site

SGD 180,000 - 240,000

Full time

14 days+

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Job summary

Exasoft Pte. Ltd. in Singapore seeks a senior ServiceNow architect and agile delivery leader to drive architectural design, migration strategies, and AI-enabled capabilities across multi-workstream programs.

You will guide Scrum teams, manage backlogs, and ensure high-quality, value-driven delivery while coordinating with stakeholders. The role emphasizes extensive ServiceNow expertise, enterprise integration, and strong vendor governance.

Qualifications

Extensive experience with ServiceNow platform architecture, configuration, and customization.
Proven enterprise solution architecture and system integration experience.
Deep understanding of workflow migration strategies and legacy system modernization.
Experience with ServiceNow Performance Analytics, Predictive Intelligence, and AI capabilities.
Knowledge of enterprise software ecosystems including ERP, HCM, and procurement platforms.
Strong grounding in Agile and Scrum frameworks, with demonstrated ability to lead delivery teams through complex, multi-workstream programmes.
Demonstrated experience facilitating agile ceremonies, managing backlogs, and coaching cross-functional teams on agile ways of working.
Demonstrated experience in vendor management and solution validation.
Track record of successful large-scale digital transformation projects.
Experience with enterprise architecture frameworks and methodologies.
Experience in leveraging AI into work processes, decision-making, or problem solving.
Strong analytical and problem-solving capabilities with attention to detail.
Excellent communication and facilitation skills, with the ability to present complex technical concepts to diverse audiences.

Responsibilities

Conduct comprehensive feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability for proposed solutions.
Lead the architectural design and migration strategy for transitioning workflows from legacy platforms to ServiceNow, ensuring minimal business disruption and maximum value realisation.
Design and oversee the implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and data-driven decisions.
Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies and ensuring predictable delivery cadences.
Champion agile principles across the organisation, coaching teams and stakeholders on Scrum frameworks and continuous improvement.
Own and manage the product backlog with Product Owners and stakeholders, ensuring user stories are well-defined and ready for sprint execution.
Identify and remove impediments, escalating blockers to protect team velocity and delivery commitments.
Track and communicate key agile metrics including velocity, sprint burndown, and release progress to leadership.
Design, architect, and oversee the implementation of ServiceNow AI capabilities including NowAssist and Agentic AI.
Lead exploration to integrate ServiceNow AI with SaaS solutions such as Microsoft Copilot, Workday, SAP, COUPA, iValua, and Oracle.
Oversee migration of current platform to ServiceNow Protected Platform (SPP) and unlock AI capabilities like AI Agent Studio and Workflow Data Fabric.
Provide enterprise-wide architecture review to ensure alignment with technology strategy.
Streamline the access control matrix within licensing constraints.
Provide independent validation and counter-checks of incumbent vendor solutions and implementation efforts.
Serve as the technical authority for vendor accountability and solution quality assurance.