ServiceNow ITSM Architect: Automations & Integrations

Accrets International

Singapore

On-site

SGD 90,000 - 130,000

Full time

5 days ago

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Job summary

Accrets International is seeking an experienced ServiceNow Developer / ITSM Implementation Specialist to design, develop, implement, and enhance our ServiceNow platform. The role focuses on ITSM, CMDB, and workflow automation with integrations across enterprise systems.

The ideal candidate will have hands-on experience in ServiceNow ITSM, CMDB, SLA management, Flow Designer, and REST/SOAP APIs, delivering scalable technical solutions and effective incident/request management workflows.

Qualifications

Hands-on ServiceNow development and implementation experience (min 3 years).
Experience with ITSM, CMDB, SLA Management, and Flow Designer.
Strong ITIL-based service management knowledge.
Proficiency in JavaScript, Business Rules, Client Scripts, UI Policies, and REST/SOAP APIs.

Responsibilities

Design and enhance ITSM processes (Incident, Request, Problem, Change, Service Catalog, Knowledge).
Develop automated workflows, approvals, escalations, SLAs, dashboards, and reporting using Flow Designer.
Implement and maintain CMDB structures, CI relationships, and asset integration.
Configure inbound/outbound email actions and automated notifications.
Develop workflows for Microsoft 365 license management and cost allocation.