ServiceNow ITSM & Automation Specialist (Contract)
Accrets International Pte Ltd
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Résumé du poste
Accrets International Pte Ltd is seeking an experienced ServiceNow Developer / ITSM Implementation Specialist to design, develop, implement, and enhance our ServiceNow platform. You will drive ITSM, CMDB, workflow automation, and integrations across enterprise processes from incident to knowledge management.
The role emphasizes hands-on delivery, architectural thinking, and collaboration with stakeholders to translate business needs into scalable technical solutions within a 12-month
Qualifications
- Hands-on ServiceNow development and implementation experience.
- Strong ITSM, CMDB, SLA management, and Flow Designer knowledge.
- Experience with email integrations and workflow automation.
Responsabilités
- Design and enhance ITSM processes including Incident, Request, Problem, Change, Service Catalog, and Knowledge Management.
- Develop automated workflows, approvals, escalations, SLAs, dashboards, and reporting via Flow Designer.
- Implement and maintain CMDB structures, CI relationships, and asset integration.
- Configure inbound/outbound email actions, automated notifications, incident creation, and routing.
- Develop Copilot license workflows, utilization tracking, and chargeback cost allocation.
- Enhance security incident reporting, classification, escalation, and resolution workflows.
- Support AI-enabled ServiceNow capabilities and process improvements.
Connaissances
Outils
Description du poste
Accrets International Pte Ltd is seeking an experienced ServiceNow Developer / ITSM Implementation Specialist to design, develop, implement, and enhance our ServiceNow platform. You will drive ITSM, CMDB, workflow automation, and integrations across enterprise processes from incident to knowledge management.
The role emphasizes hands-on delivery, architectural thinking, and collaboration with stakeholders to translate business needs into scalable technical solutions within a 12-month
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