ServiceNow ITOM Specialist / Architect

Epergne Solutions; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading IT solutions provider is seeking a ServiceNow ITOM Specialist in Singapore. The ideal candidate will have over 10 years of IT experience, with at least 8 years specifically in ServiceNow, and 5 years in ITOM. You will design and implement ServiceNow ITOM solutions such as Discovery and Event Management. Required skills include deep knowledge of ServiceNow platforms and certifications in CSA and CAD, with preference for ITOM certifications. This role requires collaboration with teams to align ITOM strategies with operational needs.

Qualifications

• 10+ years of IT experience with significant ServiceNow exposure.
• Proficient in implementing ServiceNow ITOM solutions.
• Experience with monitoring tools and service management.

Responsibilities

• Design and implement ServiceNow ITOM solutions.
• Integrate Discovery and Service Mapping with CMDB.
• Collaborate with technical teams on ITOM solutions.

Skills

ServiceNow ITOM implementation

Discovery and Event Management

Service Mapping

Hands-on ServiceNow experience

Network protocols understanding

Agile/DevOps environments

Tools

ServiceNow

SolarWinds

Dynatrace

AppDynamics

Splunk

Job description

Job Role

ServiceNow ITOM Specialist / Architect

Job Location

Singapore

Experience

10+ Years

Roles & Responsibilities

• Design and implement ServiceNow ITOM solutions including Discovery, Event Management, and Service Mapping.
• Integrate Discovery and Service Mapping with CMDB to ensure accurate service and configuration data.
• Configure and customize patterns, probes, sensors, and MID Servers.
• Troubleshoot and optimize Service Mapping and Discovery performance.
• Collaborate with technical teams to align ITOM solutions with business and operational needs.
• Support escalation handling and ensure ITOM processes align with Incident, Change, and Problem Management.

Skills & Requirements

• 10+ years IT experience with 8+ years in ServiceNow and 5+ years in ITOM.
• Hands‑on experience with Discovery, Service Mapping, Event Management, and CMDB.
• Knowledge of CSDM, ServiceNow scripting (JavaScript/GlideScript), and integrations.
• Understanding of network protocols (HTTP, SNMP, SSH, WMI).
• Experience with monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics, Splunk) and Agile/DevOps environments.
• ServiceNow CSA and CAD certifications required; ITOM certifications preferred.