Senior ServiceNow ITOM Developer - ITSM & Discovery Expert

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

AMBITION GROUP SINGAPORE PTE. LTD. is seeking an experienced ServiceNow Developer with 5+ years of hands-on implementation experience, focusing on ITOM and ITSM.

This client-facing role requires confident engagement with infrastructure teams, stakeholders, and customers to design practical ServiceNow solutions. You will apply JavaScript, Flow Designer, IntegrationHub, and REST/SOAP integrations, with CMDB/CSDM understanding and IRE concepts.

Qualifications

• Minimum 5 years of hands-on ServiceNow development and implementation experience.
• Strong experience implementing and configuring ITOM Discovery (On-Premises Infrastructure & Cloud Discovery).
• Experience with Service Mapping, Certificate Management, Predictive AIOps, Health Log Analytics (HLA) and Vulnerability Response (VR).
• Hands-on experience with ITSM modules (Incident, Problem, Change, Request Management).
• Ability to engage with infrastructure, network, cloud, and security teams to gather requirements and design solutions.
• Solid understanding of CMDB, CSDM, Discovery Patterns, Identification & Reconciliation (IRE), and Service Graph concepts.

Responsibilities

• Independently conduct customer workshops and requirement gathering sessions.
• Engage with business and technical stakeholders to propose ServiceNow best-practice solutions.
• Guide customers on ITOM and ITSM implementation approaches and platform capabilities.
• Work with project managers, architects, developers, and infrastructure teams throughout the lifecycle.
• Translate business requirements into scalable and maintainable ServiceNow solutions.
• Take ownership of assigned workstreams with minimal supervision.

Skills

ServiceNow development

ITOM

ITSM

Discovery

Service Mapping

Certificate Management

Predictive AIOps

Health Log Analytics

Vulnerability Response

CMDB

CSDM

IRE

Service Graph

JavaScript

Flow Designer

IntegrationHub

REST/SOAP

MID Server

Tools

MID Server

Job description

AMBITION GROUP SINGAPORE PTE. LTD. is seeking an experienced ServiceNow Developer with 5+ years of hands-on implementation experience, focusing on ITOM and ITSM.

This client-facing role requires confident engagement with infrastructure teams, stakeholders, and customers to design practical ServiceNow solutions. You will apply JavaScript, Flow Designer, IntegrationHub, and REST/SOAP integrations, with CMDB/CSDM understanding and IRE concepts.