ServiceNow Developer - CSM Devops

SAKSOFT PTE LIMITED; Singapore; On-site; SGD 133,920 - 200,880; Full time

Job summary

SAKSOFT PTE LIMITED in Singapore is seeking an experienced ServiceNow Developer - CSM DevOps to design, develop, and configure solutions across CSM, DevOps, and ITSM modules. You will build workflows, forms, business rules, and UI components while enhancing CI/CD pipeline integration on the ServiceNow platform.

The ideal candidate has 6+ years of ServiceNow experience with hands-on development, strong CSM/ITSM development skills, and DevOps experience.

Qualifications

• 6+ years of total ServiceNow experience with hands-on development
• Strong expertise in CSM module development and customization
• Experience with ServiceNow DevOps including CI/CD pipeline design and implementation
• Proficiency in ITSM development and platform scripting
• Strong JavaScript, Glide APIs, business rules, client scripts, and UI policies knowledge
• Experience with ServiceNow integrations (REST/SOAP, Integration Hub) and third-party CI/CD tools
• Solid understanding of ServiceNow data model, ACLs, and platform architecture
• Strong debugging and problem-solving skills
• Comfortable working onsite with the customer team in Singapore

Responsibilities

• Design, develop, and configure solutions across CSM, DevOps, and ITSM modules
• Build and enhance workflows, forms, business rules, script includes, and UI components
• Support and drive CI/CD pipeline integration, automation, and deployment processes on the ServiceNow platform
• Translate functional requirements into technical designs and working solutions
• Write clean, maintainable, and well-documented code following ServiceNow scripting best practices
• Perform unit testing and support QA through defect resolution
• Participate in code reviews and ensure adherence to platform development standards
• Collaborate with architects, business analysts, DevOps teams, and other developers to deliver requirements on schedule
• Support ongoing enhancements, upgrades, and platform maintenance activities
• Assist with performance optimization and troubleshooting in production environments

Skills

ServiceNow

CSM

DevOps

ITSM

JavaScript

Glide APIs

REST/SOAP

Integration Hub

CI/CD

Onsite

Education

CSA

CAD

CSM CIS

Job description

Experience: 6+ Years

Role: ServiceNow Developer - CSM Devops

Key Responsibilities

• Design, develop, and configure solutions across CSM, DevOps, and ITSM modules.
• Build and enhance workflows, forms, business rules, script includes, and UI components.
• Support and drive CI/CD pipeline integration, automation, and deployment processes on the ServiceNow platform.
• Translate functional requirements into technical designs and working solutions.
• Write clean, maintainable, and well-documented code following ServiceNow scripting best practices.
• Perform unit testing and support QA through defect resolution.
• Participate in code reviews and ensure adherence to platform development standards.
• Collaborate with architects, business analysts, DevOpsteams, and other developers to deliver requirements on schedule.
• Support ongoing enhancements, upgrades, and platform maintenance activities.
• Assist with performance optimization and troubleshooting in production environments.

Skills & Experience

• 6+ years of total ServiceNow experience, with strong hands-on development skills.
• Strong hands-on expertise in CSM module development and customization.
• Solid experience with ServiceNow DevOps, including CI/CD pipeline design and implementation.
• Strong development experience in ITSM.
• Proficiency in JavaScript, Glide APIs, business rules, client scripts, and UI policies.
• Experience with ServiceNow integrations (REST/SOAP, Integration Hub) and third-party CI/CD tools.
• Good understanding of ServiceNow data model, ACLs, and platform architecture fundamentals.
• Strong debugging and problem-solving skills.
• Comfortable working onsite with the customer team in Singapore.

Certifications

• ServiceNow Certified System Administrator (CSA),mandatory.
• ServiceNow Certified Application Developer (CAD), an advantage.
• ServiceNow CIS CSM, an advantage.

Preferred Attributes

• Strong attention to detail and code quality.
• Proactive communicator, comfortable working directly with onsite stakeholders.
• Passion for DevOps practices and automation.
• Willingness to pick up new ServiceNow modules and capabilities as needed.
• Reliable and delivery-focused under contract timelines.