ServiceNow Developer(CCP for ICT Professional)

United States Digital Space LLC; Singapore; On-site; SGD 48,000 - 85,000; Full time

Job summary

Hadron Global Business Solutions seeks individuals eager to transition into ServiceNow development. Prior ServiceNow experience is not required; curiosity, adaptability, and learning commitment are valued.

This role targets IT support, software development, or enterprise systems professionals aiming to pivot into ServiceNow. You will develop, integrate, and optimize ServiceNow applications, applying best practices across the SDLC.

Qualifications

• Keen to transition into ServiceNow development; prior experience not required.
• Basic understanding of programming concepts (JavaScript, HTML, CSS preferred).
• Analytical mindset with problem-solving skills.
• Effective communication and teamwork abilities.
• Self-driven with a passion for growth in IT service management.

Responsibilities

• Develop and customize ServiceNow applications and scripts per SDLC.
• Design integrations using REST, SOAP, IntegrationHub, and MID Server.
• Provide ongoing support and performance improvements for ServiceNow apps.
• Translate business needs into effective ServiceNow solutions.
• Map requirements to ServiceNow capabilities and identify gaps.
• Support governance and secure deployment of changes.
• Configure ServiceNow apps, update sets, workflows, and CMDB structures.
• Design scalable technical solutions and reusable components.
• Create and execute test plans to validate functionality.
• Contribute to architecture and roadmap discussions.

Skills

JavaScript basics

Analytical thinking

Communication

Teamwork

Self-driven learning

Tools

REST

SOAP

IntegrationHub

MID Server

Job description

Role Overview

We are looking for professionals who are keen to transition into ServiceNow development. Prior ServiceNow experience is not required — what matters is your curiosity, adaptability, and commitment to learning. This role is ideal for individuals with backgrounds in IT support, software development, process automation, or enterprise systems who want to pivot into the ServiceNow ecosystem.

Key Responsibilities

• Develop and customize ServiceNow applications, modules, workflows, and scripts using platform best practices. Perform coding, unit testing, debugging, documentation, and deployment activities across the Software Development Life Cycle (SDLC).
• Design and implement integrations between ServiceNow and external systems using REST, SOAP, IntegrationHub, MID Server, and other API technologies.
• Provide ongoing support, defect resolution, enhancements, and performance improvements for ServiceNow applications and platform features.
• Analyze stakeholder requirements and translate business needs into effective ServiceNow functional and technical solutions.
• Map business requirements to ServiceNow capabilities, identify gaps, and recommend scalable and sustainable solutions.
• Support compliance and risk mitigation initiatives by implementing secure ServiceNow solutions and adhering to governance standards.
• Support the controlled deployment of ServiceNow changes, releases, and platform updates while ensuring user adoption and business continuity.
• Manage configuration items, maintain version control, update records, and ensure platform changes are accurately documented.
• Design data models, tables, relationships, and CMDB structures within ServiceNow to support business processes and operational efficiency.
• Evaluate emerging ServiceNow capabilities, AI features, and platform innovations to drive continuous improvement and business value.
• Monitor and optimize ServiceNow platform performance, integrations, and application responsiveness.
• Investigate recurring ServiceNow issues, identify root causes, and implement permanent corrective actions.
• Contribute to ServiceNow product roadmap discussions, enhancement prioritization, and feature delivery planning.
• Support project planning, estimation, execution, and successful delivery of ServiceNow development initiatives.
• Ensure ServiceNow solutions comply with coding standards, testing procedures, quality benchmarks, and organizational requirements.
• Configure ServiceNow applications, update sets, workflows, catalog items, business rules, and automation components.
• Design scalable ServiceNow technical solutions, application architectures, and reusable platform components.
• Create and execute test cases, perform system testing, and validate ServiceNow functionality against business and technical requirements.
• Support the definition of ServiceNow solution architecture aligned with enterprise standards, integration requirements, and future scalability needs.
• Develop integration solutions connecting ServiceNow with enterprise applications, infrastructure platforms, and cloud services.
• Prepare test strategies, testplans, and test data to ensure successful validation and deployment of ServiceNow solutions.
• Design and enhance ServiceNow user experiences, portals, workspaces, and forms to improve usability and productivity.

Required Skills & Attributes

• Strong interest in enterprise software platforms and willingness to learn ServiceNow.
• Basic understanding of programming concepts (JavaScript, HTML, CSS preferred).
• Analytical mindset with problem-solving skills.
• Effective communication and teamwork abilities.
• Self-driven with a passion for career growth in IT service management.

Preferred Background

• Professionals with 1–5 years of experience support, QA, or enterprise applications.
• Candidates from ERP, CRM, or workflow automation backgrounds looking to pivot into ServiceNow.

Growth Opportunities

• Structured certification roadmap (CSA, CAD, CIS modules).
• Hands-on exposure to real-world projects across ITSM, CSM, FSM, and other ServiceNow modules.
• Mentorship from experienced ServiceNow professionals.
• Clear career progression into roles such as ServiceNow Developer, Administrator, or Consultant.

Welcome to Hadron GBS:

Powering the Universe of Enterprise Service Management, Operation Management & Many more... Hadron Global Business Solutions is a collaborative effort by a Group of Enterprise Architects from various technologies, with a focus on improving IT and non-IT operations, as well as enhancing user experience with the systems that they use. Our focused expertise helps improve IT and non-IT function governance and the way users experience their systems. Hadros GBS has expertise in DevOps, ESM, ITOM, SalesForce, ERP, and RPA technologies. At Hadron GBS, we believe in harnessing the immense power of the universe's fundamental forces and translating it into the very essence of our business. Just as the Hadron is an integral part of one of the strongest forces in the universe, we aim to make our presence felt as a formidable entity in the world of Enterprise Service Management, Operation Management & Many more...