ServiceNow CSM & App Engine Specialist for Public Sector

NCS; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

NCS is a leading technology services firm delivering consulting, digital services, and government-focused solutions across APAC. This role focuses on designing and developing ServiceNow CSM solutions and Public Sector Digital Services initiatives to improve citizen experiences and data-driven government analytics.

You will configure CSM modules, buildApp Engine applications, and integrate with external platforms while ensuring security, accessibility, and alignment with enterprise standards.

Qualifications

• Deep understanding of ServiceNow CSM configuration and customisation.
• Experience with Public Sector Digital Services (PSDS) implementation and analytics.
• Proficiency in Service Portal development and widgets.

Responsibilities

• Lead technical design and implementation of ServiceNow CSM solutions and Public Sector Digital Services initiatives.
• Configure and customise CSM modules including case management workflows and citizen portal development.
• Provide technical guidance and mentoring to junior developers and administrators on CSM practices.

Skills

CSM configuration

App Engine development

REST/SOAP integration

OAuth/SAML authentication

AngularJS/Bootstrap

Agile methodologies

Security controls

Education

IT degree or equivalent

Tools

ServiceNow Platform

Service Portal

Flow Designer

Integration Hub

Microsoft Azure

Job description

NCS is a leading technology services firm delivering consulting, digital services, and government-focused solutions across APAC. This role focuses on designing and developing ServiceNow CSM solutions and Public Sector Digital Services initiatives to improve citizen experiences and data-driven government analytics.

You will configure CSM modules, buildApp Engine applications, and integrate with external platforms while ensuring security, accessibility, and alignment with enterprise standards.