ServiceNow Business Analyst CSM or SPM

Fuku; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Fuku in Singapore is seeking a seasoned ServiceNow Business Analyst (CSM or SPM) to lead transformation across public sector initiatives, translating business needs into scalable platform solutions.

You will run requirements workshops, drive end-to-end implementations, and collaborate with stakeholders to deliver roadmaps, governance, and governance docs; cloud/AI tools awareness and agile delivery.

Qualifications

• Minimum 5 years of experience delivering digital transformation projects, including two successful ServiceNow CSM or SPM implementations.
• Strong ServiceNow functional expertise spanning configuration, workflows, integrations, automation, and enterprise SaaS solution delivery.
• Proven experience facilitating stakeholders, gathering requirements, influencing decisions, and driving complex transformation programmes successfully.

Responsibilities

• Lead requirements workshops using design thinking methods, translating business challenges into scalable ServiceNow platform solutions.
• Drive CSM or SPM implementation projects, managing analysis, configuration, integrations, testing, and deployment successfully.
• Partner with stakeholders and technical teams to develop roadmaps that improve citizen services through digital transformation initiatives.
• Produce user stories, impact assessments, specifications, and governance documentation to support agile, product-centric delivery models.
• Ensure solutions align with architectural standards, SG Tech Stack requirements, compliance expectations, and operational readiness.

Skills

ServiceNow

CSM

SPM

Requirements gathering

Agile delivery

Stakeholder management

Design thinking

Cloud architecture

AI tools

Job description

ServiceNow Business Analyst (CSM or SPM)

Join a high-impact transformation programme shaping citizen services through innovative ServiceNow solutions. This is a rare opportunity to drive strategic consulting, business analysis, and platform delivery across major public sector initiatives.

Key Responsibilities:

• Lead requirements workshops using design thinking methods, translating business challenges into scalable ServiceNow platform solutions.
• Drive CSM or SPM implementation projects, managing analysis, configuration, integrations, testing, and deployment successfully.
• Partner with stakeholders and technical teams to develop roadmaps that improve citizen services through digital transformation initiatives.
• Produce user stories, impact assessments, specifications, and governance documentation to support agile, product-centric delivery models.
• Ensure solutions align with architectural standards, SG Tech Stack requirements, compliance expectations, and operational readiness.

Job Requirements:

• Minimum 5 years of experience delivering digital transformation projects, including two successful ServiceNow CSM or SPM implementations.
• Strong ServiceNow functional expertise spanning configuration, workflows, integrations, automation, and enterprise SaaS solution delivery.
• Proven experience facilitating stakeholders, gathering requirements, influencing decisions, and driving complex transformation programmes successfully.
• Knowledge of cloud architecture, agile methodologies, product delivery models, and emerging technologies including AI tools.
• Candidates must have CSM or SPM experience; ITSM-only profiles and notice periods beyond two months will not be considered.

Work on meaningful nation-building projects where your ideas directly improve public service delivery outcomes. Join a collaborative environment offering cutting-edge transformation exposure, career growth, and impactful enterprise-scale programmes.

If you thrive on solving complex business challenges through ServiceNow innovation, this opportunity is built for you.