ServiceNow Business Analyst - Public Sector

NCS; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

NCS is seeking a skilled Business Analyst to drive ServiceNow implementation projects across PSDS, CSM, and App Engine within the Public Sector domain in Singapore. You will translate complex business requirements into detailed specs, align with enterprise systems, and lead data migrations, analytics integration, and automation initiatives.

Effective collaboration with business users and technical teams will be essential as you map current processes, design optimized future workflows, and ensure

Qualifications

• 4+ years of relevant experience as a Business Analyst in a similar capacity.
• Proven track record of at least 2 successful ServiceNow implementations.
• Strong background in Agile and enterprise SaaS platforms (ServiceNow and Cloud-computing background highly preferred).
• Proficiency in ServiceNow platform configuration and customization.
• Strong experience with Agile methodologies and product-centric delivery.
• Understanding of cloud architecture and modern development practices.
• Working knowledge of AI tools and emerging technologies.
• Experience in process automation and system integration.
• Advanced analytical and problem-solving capabilities.
• Strong facilitation and workshop leadership abilities.
• Excellent stakeholder management and communication skills.
• Proven ability to influence and drive change.
• Experience in government or large enterprise digital transformation.

Responsibilities

• Lead requirements gathering through human-centric design methods and visual techniques.
• Conduct thorough analysis of current systems and processes to identify improvement opportunities.
• Apply Design Thinking methodologies to create innovative solutions for complex problem statements.
• Map citizen service processes and design optimized future state workflows leveraging ServiceNow capabilities.
• Identify opportunities for data analytics integration and automation.
• Develop data mappings and ETL considerations for data migrations.
• Act as liaison between business users, technical teams and stakeholders; coordinate testing and governance.

Skills

Business Analysis

ServiceNow

Agile Methodologies

Data Analysis

Stakeholder Management

Cloud Computing

AI Tools Knowledge

Process Mapping

Testing & QA

Enterprise SaaS

Tools

ServiceNow platform

Job description

NCS is seeking a skilled Business Analyst to drive ServiceNow implementation projects across PSDS, CSM, and App Engine within the Public Sector domain in Singapore. You will translate complex business requirements into detailed specs, align with enterprise systems, and lead data migrations, analytics integration, and automation initiatives.

Effective collaboration with business users and technical teams will be essential as you map current processes, design optimized future workflows, and ensure