Service Support Coordinator for Healthcare and Lab Solutions

JAC Recruitment; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

The client in Singapore seeks a Service Support Executive to join its service team to coordinate service operations, prepare quotations and documentation, and liaise with customers, service engineers, vendors, and internal teams. The role emphasizes accuracy, proactive communication, and ERP system usage.

Ideal candidates hold a Diploma in Business/Science/Engineering with at least 3 years of experience in service coordination or administration, and strong English communication skills.

Qualifications

• Diploma in Business, Science, Engineering, or related discipline.
• Minimum 3 years of experience in service coordination, customer support, administration, or business operations.
• Experience in scientific, laboratory, medical equipment, healthcare, or consumables industry is advantageous.
• Strong communication skills with good spoken and written English.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Familiarity with SAP, SAGE, or other ERP systems is advantageous.

Responsibilities

• Prepare service quotations, contracts, and related documentation.
• Coordinate preventive maintenance schedules and service appointments.
• Manage service requests and breakdown calls efficiently.
• Follow up on service jobs to ensure timely completion and customer satisfaction.
• Maintain accurate service records, databases, and operational reports.
• Liaise with customers, service engineers, vendors, and principals on service-related matters.
• Support spare parts ordering, inventory monitoring, and warranty administration.
• Prepare reports and documentation using Microsoft Office applications.
• Assist with service operations through SAP, SAGE, or other ERP systems.
• Work closely with internal teams to achieve operational goals and service excellence.

Skills

Service coordination

Customer support

Administration

English communication

Microsoft Office

Education

Diploma in Business/Science/Engineering

Tools

SAP

SAGE

ERP systems

Job description

The client in Singapore seeks a Service Support Executive to join its service team to coordinate service operations, prepare quotations and documentation, and liaise with customers, service engineers, vendors, and internal teams. The role emphasizes accuracy, proactive communication, and ERP system usage.

Ideal candidates hold a Diploma in Business/Science/Engineering with at least 3 years of experience in service coordination or administration, and strong English communication skills.