Customer-Focused After-Sales Service Coordinator

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

PERSOL Singapore PTE. LTD. is seeking a Service Coordination Administrator to support our service operations in Singapore. You will handle quotations, contracts, and service documentation while coordinating maintenance schedules and addressing customer inquiries.

The role requires a Diploma and at least 3 years of experience in service coordination or admin operations, with strong MS Office skills and familiarity with SAP or ERP systems.

Qualifications

• Experience in service coordination, customer support, or admin ops.
• Proficiency with Microsoft Office; SAP/ERP familiarity is a plus.
• Excellent communication and people skills.

Responsibilities

• Prepare quotations, contracts, and service documents.
• Coordinate maintenance schedules and service requests.
• Follow up on service jobs and customer enquiries.
• Maintain service records and databases.
• Liaise with customers, engineers, and vendors on service matters.
• Support spare parts ordering, inventory tracking, and warranty administration.
• Update service data using Office and ERP systems.
• Provide administrative support and assist daily service operations.

Skills

Communication skills

Interpersonal skills

Microsoft Office

ERP familiarity (SAP)

Service coordination

Administrative operations

Education

Diploma

Tools

SAP

Job description

PERSOL Singapore PTE. LTD. is seeking a Service Coordination Administrator to support our service operations in Singapore. You will handle quotations, contracts, and service documentation while coordinating maintenance schedules and addressing customer inquiries.

The role requires a Diploma and at least 3 years of experience in service coordination or admin operations, with strong MS Office skills and familiarity with SAP or ERP systems.