Service Supervisor #10077

ANRADUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ANRADUS PTE. LTD. in Singapore invites applications for a Service Supervisor to oversee field service engineers at our Tai Seng site. Working hours are Monday to Friday, 9:00 AM – 5:30 PM, with a permanent contract.

You will lead a technically skilled team, plan service visits, monitor performance, provide guidance, manage spares and documentation, and ensure safety and client satisfaction.

Qualifications

• Diploma or Higher Nitec in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• 2 to 4 years of experience in field service, technical support, or maintenance.
• Experience supervising technicians or service teams is preferred.

Responsibilities

• Lead and supervise a team of field service engineers.
• Plan, schedule, and coordinate service visits and dispatches.
• Monitor service KPIs like response time and resolution rate.
• Provide technical guidance on installation, troubleshooting, maintenance.
• Escalate complex issues and support the team in resolutions.
• Serve as main client contact for service matters.
• Manage spare parts inventory and service reports.
• Ensure SOPs, DHR, and maintenance records are kept up to date.
• Enforce safety standards and conduct field audits.

Skills

Team supervision

Field service leadership

Planning & coordination

Customer communication

Technical guidance

Safety compliance

Education

Diploma or Higher Nitec in Electrical/Mechanical/Mechatronics

Job description

Industry/ Organization Type: Manufacturer - Robotics
Position Title: Service Supervisor
Working Location: Tai Seng
Working Hours: Monday to Friday, 9:00AM - 5.30PM
Salary Package: Basic
Duration: Permanent

Key Responsibilities

• Lead and supervise a team.
• Plan, schedule, and coordinate service visits, job assignments, and dispatch arrangements to ensure efficient field operations.
• Monitor service performance indicators such as response time, resolution rate, and service quality, and implement improvements where required.
• Provide technical guidance to the team on installation, troubleshooting, preventive maintenance, and service-related matters.
• Act as the escalation point for complex technical issues and support the team in resolving service challenges.
• Serve as the main point of contact for clients on service matters.
• Manage client escalations, ensure service satisfaction, and maintain strong working relationships with customers.
• Conduct site visits to monitor service performance and identify opportunities for service improvement.
• Manage spare parts inventory and ensure proper tracking and availability of required service parts.
• Ensure accurate documentation of service activities, including reviewing and approving service reports.
• Maintain and update service-related documentation such as SOPs, DHR, and maintenance records.
• Enforce safety standards and conduct field audits to ensure compliance with internal procedures and industry regulations.
• Identify training needs and support the upskilling of field service engineers and technicians.
• Perform any other duties as assigned.

Requirements

• Diploma or Higher Nitec in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• 2 to 4 years of experience in field service, technical support, or maintenance.
• Experience supervising technicians or service teams is preferred.