Service Supervisor

GAIA Culinary; Singapore; On-site; SGD 47,000 - 67,000; Full time

Benefits offered by this job

5-day work week

Competitive salary package

Bonus

Annual cash flexible benefits

Annual leave starting from 14 days

Meal benefits

Birthday vouchers

Company welfare initiatives and team

Job summary

GAIA Culinary's BAR KAP is seeking a Service Supervisor to oversee daily service and ensure a refined guest experience. You will coordinate reservations through TableCheck, manage seating and guest flow, and actively participate in service operations including welcoming guests, taking orders, serving food and beverages, and ensuring standards are met.

The role requires strong communication, leadership, and a genuine passion for hospitality, with English proficiency and POS familiarity.

Qualifications

• Secondary school or equivalent; professional certificates or diploma welcomed.
• 3–5 years in managing an F&B outlet, preferably a fast-paced bar.
• Excellent hygiene standards and professional demeanor.
• Strong command of English for business communication.
• Positive attitude with a passion for customer service.
• Comfort with POS and basic computer literacy.

Responsibilities

• Oversee daily service operations and guest experience.
• Coordinate reservations via TableCheck; manage seating and flow.
• Welcome guests, take orders, serve food and beverages, clear tables.
• Supervise, coach, and train service staff; performance coaching.
• Maintain menu/product knowledge; handle feedback and service recovery.
• Manage cash, POS transactions, and daily cash reconciliation.
• Ensure food safety, sanitation, and safe working environment.
• Identify issues and report to Manager with recommendations.
• Perform any other duties as assigned.

Skills

Communication

Leadership

Attention to detail

Hospitality passion

English proficiency

POS knowledge

Education

Secondary / O Level to Diploma

Tools

POS System

Job description

Step inside and the city falls away. You enter a house of rooms unlike any other; part gallery, part salon, part bar. Heritage is the fabric of every space: from the long communal table in the main hall to intimate chambers that echo the mansion’s layered past. Each room tells its own story, of tea and textiles, journeys and remedies, yet together they weave one society. Behind this house of spirits, seasonal ingredients meet global traditions, crafted into vessels by skilled ceramicists. Guests move from chamber to chamber, discovering shifting moods of conversation, music, and ritual. This is a place to drink well, but also to belong, where every visit feels connected to the past yet alive in the present, evolving with each season and collaboration.

Every gathering is a weave of moments, places, and people.

The Service Supervisor at BAR KAP plays a key role in overseeing daily service operations and ensuring a refined and memorable guest experience. This role supports the smooth coordination of reservations through the TableCheck system, ensuring effective booking management, seating arrangements, and guest flow when needed. The Service Supervisor will also be actively involved in daily service operations, including welcoming and attending to guests, taking orders, serving food and beverages, clearing tables, and ensuring that all service standards are consistently maintained.

Strong communication, leadership, attention to detail, and a genuine passion for hospitality are essential. The Service Supervisor is responsible for supporting and guiding the service team while ensuring every guest receives warm, engaging, and highly personalised service. Ultimately, this position embodies BAR KAP’s commitment to exceptional service—where every guest interaction is intentional, seamless, and memorable.

The Service Supervisor will report to the Assistant General Manager / General Manager of BAR KAP & Jing Studio

As the Service Supervisor, we rely on you to:

• Assist the Manager in overseeing the daily operations of the outlet, including opening and closing procedures, and coordinating with the Kitchen team to ensure smooth service operations
• Provide a high quality of service and deliver excellent dining experience to all customers
• Respond to the customer or team members comments and feedback professionally
• To assist the Guest Relation Executive and Guest Relation Associate to handle guest enquiries, private event bookings, reservations through Table Check and any other booking channels whenever needed or instructed by Manager
• Carry out supervisory duties such as delegating responsibilities and ensuring duties are completed up to standards
• Lead, coach, and train service staff (new and existing), provide on-the-job guidance, conduct performance coaching, and support staff development plans
• Deliver excellent guest experiences by maintaining strong menu and product knowledge, handling customer feedback and service recovery professionally, and escalating complex issues to the Manager when required
• Handle cash, POS transactions, daily cash reconciliation, and ensure accurate cash reporting during assigned shifts
• Ensure compliance with food safety, workplace safety, sanitation, and company operating procedures, including maintaining a clean, safe, and hygienic work environment
• Identify operational issues and report them promptly to the Manager with appropriate recommendations or corrective actions
• Any other duties as assigned

We are looking for someone who has:

• Candidates must possess at least a Secondary School/”O” Level, Professional Certificate/NITEC, Diploma, Advanced/Higher/Graduate Diploma in any fields
• Minimum 3 to 5 years of working experience in managing an F&B outlet in similar capacity
• Experience in a fast past bar is an advantages
• High standard of personal hygiene
• Good command of spoken and written English for business communication needs
• Good working attitude and an outgoing individual with a passion in customer service
• Computer literacy with knowledge of POS is a plus

We offer:

• 5-day work week
• Competitive salary package
• Bonus
• Annual cash flexible benefits
• Annual leave starting from 14 days
• Meal benefits
• Birthday vouchers to celebrate your special day
• Company welfare initiatives and team events

Only Singaporeans/ Singapore Permanent Residents may apply.

#gaiaculinary