Service Operations Manager - Guest Experience

DUN XIN PTE. LTD.; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

DUN XIN PTE. LTD. is seeking an experienced Service Manager to oversee daily service operations and lead the service team to maintain high service standards.

The role requires managing staff, ensuring professional guest experiences and coordinating with kitchen and other departments to ensure smooth operations. Responsibilities include monitoring performance, providing training, handling guest inquiries, and supporting peak periods while maintaining a safe and clean working environment.

Qualifications

• Minimum 2–3 years of relevant experience in service management, hospitality, F&B or a related industry.
• Previous supervisory or management experience is preferred.
• Strong communication and interpersonal skills.
• Good leadership and team-management skills.
• Customer-oriented with good problem-solving abilities.
• Able to work in a fast-paced environment and handle operational challenges.
• Good organisational and time-management skills.
• Able to work independently and as part of a team.
• Willing to perform ad hoc duties and support operational requirements when necessary.

Responsibilities

• Oversee and manage daily service operations.
• Lead, supervise and motivate the service team to achieve high service standards.
• Ensure guests receive friendly, professional and efficient service.
• Monitor staff performance, attendance, grooming and service standards.
• Assign daily duties and manage staff deployment according to operational needs.
• Handle customer enquiries, feedback and complaints professionally.
• Resolve service issues promptly and follow up where necessary.
• Coordinate with the kitchen, management and other departments to ensure smooth operations.
• Ensure proper service procedures and company standards are followed.
• Conduct staff training and provide guidance to improve service quality.
• Monitor table setup, cleanliness and overall service areas.
• Assist with reservations, events, special functions and VIP arrangements when required.
• Monitor inventory and ensure service supplies are adequately maintained.
• Assist with staff scheduling and manpower planning.
• Support the team during peak periods and busy operations.
• Maintain a safe, clean and professional working environment.
• Prepare service-related reports and provide operational updates to management.
• Assist management in implementing new procedures and improving service operations.
• Perform ad hoc duties and other tasks as assigned by management.
• Carry out any other duties and responsibilities reasonably related to the position as required by the company.

Skills

Communication

Leadership

Team management

Customer oriented

Problem solving

Organizational skills

Time management

Independent & team work

Hospitality/F&B experience

Job description

DUN XIN PTE. LTD. is seeking an experienced Service Manager to oversee daily service operations and lead the service team to maintain high service standards.

The role requires managing staff, ensuring professional guest experiences and coordinating with kitchen and other departments to ensure smooth operations. Responsibilities include monitoring performance, providing training, handling guest inquiries, and supporting peak periods while maintaining a safe and clean working environment.