Guest Experience Service Manager

STAR NINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

STAR NINE PTE. LTD. in Singapore seeks an experienced Service Manager to oversee daily service operations within our hospitality team, ensuring high standards of guest service and smooth day-to-day workflows.

You will lead the service team, monitor performance, mentor staff, handle guest feedback, coordinate with kitchen and other departments, and drive continuous improvements to service quality in a fast-paced environment.

Qualifications

• Minimum 2–3 years of relevant experience in service management, hospitality, F&B or related industry.
• Previous supervisory or management experience preferred.
• Strong communication and interpersonal skills.
• Good leadership and team-management skills.
• Customer-oriented with good problem-solving abilities.
• Able to work in a fast-paced environment and handle operational challenges.
• Good organisational and time-management skills.
• Willing to perform ad hoc duties and support operational requirements when necessary.

Responsibilities

• Oversee and manage daily service operations.
• Lead, supervise and motivate the service team to achieve high service standards.
• Ensure guests receive friendly, professional and efficient service.
• Monitor staff performance, attendance, grooming and service standards.
• Assign daily duties and manage staff deployment according to operational needs.
• Handle customer enquiries, feedback and complaints professionally.
• Resolve service issues promptly and follow up where necessary.
• Coordinate with the kitchen, management and other departments to ensure smooth operations.
• Ensure proper service procedures and company standards are followed.
• Conduct staff training and provide guidance to improve service quality.
• Monitor table setup, cleanliness and overall service areas.
• Assist with reservations, events, special functions and VIP arrangements when required.
• Monitor inventory and ensure service supplies are adequately maintained.
• Assist with staff scheduling and manpower planning.
• Support the team during peak periods and busy operations.
• Maintain a safe, clean and professional working environment.
• Prepare service-related reports and provide operational updates to management.
• Assist management in implementing new procedures and improving service operations.
• Perform ad hoc duties and other tasks as assigned by management.
• Carry out any other duties and responsibilities reasonably related to the position as required by the company.

Skills

Service management

Hospitality

Leadership

Communication

Team management

Problem-solving

Job description

STAR NINE PTE. LTD. in Singapore seeks an experienced Service Manager to oversee daily service operations within our hospitality team, ensuring high standards of guest service and smooth day-to-day workflows.

You will lead the service team, monitor performance, mentor staff, handle guest feedback, coordinate with kitchen and other departments, and drive continuous improvements to service quality in a fast-paced environment.